Client Relationship Executive (Marken)

hcmportal; Singapore; On-site; SGD 3,600 - 6,000; Full time

Job summary

UPS is seeking a Customer Service professional in Singapore. The role focuses on assisting teams with client escalations, building relationships, and coordinating across Marken teams to meet customer requirements and policies.

Candidates should have a Diploma in Business or related fields, at least 2 years in customer-facing roles, and solid communication skills. This evergreen posting indicates ongoing hiring needs with permanent employment.

Qualifications

• Possess a Diploma in Business, Logistics & Supply Chain or related fields.
• At least 2 years of experience in customer service or client-facing roles, preferably within healthcare, pharmaceutical, clinical trials, or logistics environments.
• Basic understanding of logistics and supply chain processes; familiarity with temperature-controlled or clinical shipments will be an advantage.
• Customer-focused mindset with a strong commitment to service excellence and continuous improvement.
• Proven ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
• Strong interpersonal and communication skills to work effectively with clients and cross-functional teams.

Responsibilities

• Assists CS team with significant issues and escalations from clients.
• Builds client relationships through email, phone and face to face interaction.
• Develops excellent working relationships with customer and operational functions.
• Works in a cross functional capacity to coordinate the activities of all Marken teams and agents to fit with customer requirements and meet network policies and processes.
• Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
• Work with clients’ logistics teams/departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
• Attend meetings with client on a periodical basis, to discuss program status and relevant service issues and concerns.
• Investigate incidents affecting shipments performance, working with Global Key Account teams and QC/QA teams.
• Performance reporting – Extracts and analyses data from Maestro and other systems.
• Translates into appropriate and relevant reports.
• Understands and performs general CS duties where required.

Skills

Diploma in Business

Logistics knowledge

Customer service

Communication skills

Multitasking

Education

Diploma in Business, Logistics & Supply Chain

Tools

Maestro

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Responsibilities

• Assists CS team with significant issues and escalations from clients.
• Builds client relationships through email, phone and face to face interaction.
• Develops excellent working relationships with customer and operational functions.
• Works in a cross functional capacity to coordinate the activities of all Marken teams and agents to fit with customer requirements and meet network policies and processes.
• Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
• Work with clients’ logistics teams/ departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
• Attend meetings with client on a periodical basis, to discuss program status and relevant service issues and concerns.
• Investigate incidents affecting shipments performance, working with Global Key Account teams and QC/QA teams.
• Performance reporting – Extracts and analyses data from Maestro and other systems.
• Translates into appropriate and relevant reports.
• Understands and performs general CS duties where required.

Job Requirements

• Possess a Diploma in Business, Logistics & Supply Chain or related fields
• At least 2 years of experience in customer service or client-facing roles, preferably within healthcare, pharmaceutical, clinical trials, or logistics environments.
• Basic understanding of logistics and supply chain processes; familiarity with temperature-controlled or clinical shipments will be an advantage
• Customer-focused mindset with a strong commitment to service excellence and continuous improvement
• Proven ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
• Strong interpersonal and communication skills to work effectively with clients and cross-functional teams.

As this is an evergreen role with ongoing hiring needs, our screening and review process may take a little longer than usual. We appreciate your patience and encourage you to apply even if you don’t hear back right away - your application will remain under active consideration as opportunities open up.

Employee Type:

Permanent

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