Contract Customer Excellence Manager

hr-pro recruitment services pte. ltd.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

hr-pro recruitment services pte. ltd. is seeking an experienced Account Manager/Inside Sales leader in Singapore. You will manage partners, drive long-term partnerships, and lead hyper care for critical deployments and major transitions.

Your role involves handling escalations, coordinating with stakeholders, supporting sales reviews, and delivering regular business reports. Immediate starters are welcome and cross-cultural communication is essential.

Qualifications

• Diploma/ Degree in Engineering or related discipline with at least 4 years of experience.
• Strong presentation, communication, and negotiation skills.
• Ability to work effectively in cross-cultural environments.
• Short notice or immediate starter.

Responsibilities

• Account management & Inside Sales Management
• Act as the primary strategic point of contact to manage partners and long-term partnership development
• Lead hyper care programs for new deployments, critical projects, major transitions, or high-priority customer accounts
• Escalation Management & Issue Resolution
• Manage all customer escalations including delivery delays, product issues, technical concerns, service disruptions and RMA matters
• Monitor customer feedback, service trends, and recurring operational challenges to identify root
• Internal Stakeholder Coordination & Customer Advocacy
• Represent key customer priorities internally to drive customer-centric decision-making
• Support sales and leadership teams during business reviews, task force meetings, and strategic planning sessions
• Maintain comprehensive documentation of customer interactions, escalations, hyper care activities, and commercial opportunities
• Generate monthly and quarterly business reports

Skills

Presentation

Communication

Negotiation

Cross-cultural awareness

Education

Engineering degree or related

Job description

Requirements

• Diploma/ Degree in Engineering or any related discipline with at least 4 years of experience
• Strong presentation, communication, and negotiation skills
• Ability to work effectively in cross-cultural environments
• Short notice or immediate starter

Responsibilities

• Account management & Inside Sales Management
• Act as the primary strategic point of contact to manage partners and long-term partnership development
• Lead hyper care programs for new deployments, critical projects, major transitions, or high-priority customer accounts
• Escalation Management &Issue Resolution
• Manage all customer escalations including delivery delays, product issues, technical concerns, service disruptions and RMA matters
• Monitor customer feedback, service trends, and recurring operational challenges to identify root
• Internal Stakeholder Coordination & Customer Advocacy
• Represent key customer priorities internally to drive customer-centric decision-making
• Support sales and leadership teams during business reviews, task force meetings, and strategic planning sessions
• Maintain comprehensive documentation of customer interactions, escalations, hyper care activities, and commercial opportunities
• Generate monthly and quarterly business reports

Location

• East Area (nearby to MRT Station)