Warehouse Customer Service Representative

hcmportal; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

UPS in Singapore is seeking a customer service professional to act as the key point of contact for customers, fulfill orders and coordinate with the warehouse to ensure timely and accurate shipments. You will be analytical and service-oriented, supporting KPI achievement and effective communication across stakeholders.

The role requires strong communication, problem solving, and experience with SAP/WMS and MS Office.

Qualifications

• 3-4 years of Contract Logistics/3PL/Healthcare industry experience and/or 2-3 years of customer-service related role experience.
• Excellent written and verbal communication and presentation skills.
• Strong problem solving, organizational and time management skills in a fast-paced environment with deadlines.
• Proven ability to work independently and in a team.
• Proficient in SAP/WMS and MS Office.
• Working knowledge of order entry systems and warehouse management systems.

Responsibilities

• Support the achievement of meeting customers’ KPI by providing high quality customer service.
• Communicate effectively with clients, warehouse operations, carrier brokers and other offices/facilities.
• Process orders and manage customer accounts in SAP/WMS.
• Handle backorders and returns management.
• Coordinate with warehouse team to satisfy operational tasks and documentation.
• Verify and process receiving and shipping documentation accurately.
• Ensure orders are processed timely and according to client requirements.
• Manage shipping documents and inventory adjustments.
• Document and resolve customer concerns promptly and professionally.
• Maintain compliance with standard operating procedures and warehouse safety guidelines.

Skills

Customer Service

Communication

Problem Solving

Time Management

Teamwork

Tools

SAP

WMS

MS Office

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The candidate will be key point of contact for our customers to fulfil orders as well as to liaise with the warehouse to ensure that shipments are processed timely and accurately. All candidates will be analytical and customer service-oriented.

Job Responsibilities

• Will be required to support the achievement of meeting customers’ KPI by providing high quality customer service. Effective communication with up and downstream stakeholders e.g. clients, warehouse operations, carrier brokers and other offices/facilities is essential

• Follow up with customer inquiry and provide information about services, products and to process orders

• Order creation and customer account management in SAP/WMS

• Backorder and returns management

• Coordinate with the warehouse team to ensure that operational tasks are met:

• Receiving: ensure all documentation is verified and processed appropriately, in an accurate and efficient manner, while respecting all QA or legal liability requirements;

• Order Processing: ensure all orders are processed accurately and in a timely manner and according to the client’s specific requirements;

• Shipping: To coordinate with internal and external stake holders to ensure all shipping documents are provided accurately and timely

• Complaints and returns management

• Adjustments: ensure inventory integrity by processing authorized inventory adjustments

• Process all documentation associated with the movement of our clients inventory into and out of the facility according to client requirements, and in an accurate and timely manner

• Perform clerical duties such as filing and reporting

• Document, investigate and resolve all customer concerns in a timely fashion;

• Drive prompt and professional communication at all times for both internal and external customers;

• Document all shipping errors on the required documentation with accuracy and attention to detail;

• Other duties as assigned to you from time to time by the company.

• Observe and comply with standard operating procedures

• Observe and comply with warehouse health & safety guidelines

Job Requirements

• Possess 3-4 years of Contract Logistics/3PL/Healthcare industry experience and/or 2-3 years of customer-service related role experience

• Possess excellent communication (written/verbal) and presentation skills

• Require strong problem solving, organizational and time management skills, including the proven ability to work in a fast-paced environment with time-sensitive deadlines

• Proven ability to work well both independently and as part of a team required.

• Proficient in computer usage, working knowledge of WMS or SAP and MS Office.

• Possess working knowledge of order entry systems and warehouse management systems

Employee Type:

Permanent

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