Clinic Manager

Success Human Resource Centre Pte Ltd; Singapore; On-site; SGD 36,000 - 42,000; Full time

Job summary

Success Resource Centre Pte Ltd in Singapore seeks a Clinic Operations Manager to oversee day-to-day operations of a medical aesthetics clinic, ensuring smooth workflow and high service standards.

You will coordinate appointments and staff, monitor performance, lead the team, manage rosters and drive revenue targets while maintaining exceptional customer service and complaint handling.

Qualifications

• Minimum 3 years of experience in clinic operations, medical aesthetics, healthcare, beauty or related industries.
• Prior experience in a clinic management, supervisory or team leadership role.
• Experience managing a team and handling staff performance matters.
• Strong customer service and complaint-handling skills.
• Comfortable working with revenue targets, sales performance and staff commissions.
• Strong organisational and administrative skills, with good attention to detail.
• Good communication, leadership and problem-solving skills.
• Able to work independently and take ownership of clinic operations.
• Experience in medical aesthetics or aesthetic clinic operations will be an advantage.

Responsibilities

• Oversee day-to-day operations of the medical aesthetics clinic, ensuring smooth and efficient clinic workflow.
• Coordinate appointments, patient flow, treatment schedules and overall clinic operations.
• Ensure clinic SOPs, service standards and operational procedures are consistently followed.
• Monitor clinic performance and identify areas for operational improvement.
• Work closely with doctors and clinic staff to ensure a seamless patient experience.
• Lead and supervise the clinic team, ensuring staff performance and service standards are maintained.
• Prepare the monthly staff roster and manage manpower allocation according to clinic needs.
• Monitor staff attendance, punctuality, performance and overall discipline.
• Provide guidance, coaching and support to staff where required.
• Assist with onboarding and training of new team members.
• Address staff-related issues and escalate significant matters to management when necessary.
• Handle escalated customer enquiries, difficult customers and complaint cases professionally.
• Investigate service issues and work with the relevant team members to resolve complaints.
• Ensure appropriate follow-up with customers to maintain a high level of customer satisfaction.
• Identify recurring customer issues and recommend improvements to clinic processes or service standards.
• Monitor clinic revenue and sales performance against monthly targets.
• Track daily/monthly revenue and identify opportunities or concerns affecting clinic performance.
• Work closely with the team to drive revenue and achieve clinic targets.
• Monitor treatment sales, appointments and other relevant business indicators.
• Be accountable for clinic revenue performance, as the Manager's incentive is tied to revenue.
• Calculate monthly staff commissions accurately and in a timely manner.
• Maintain accurate records of staff incentives, commissions and relevant performance data.
• Prepare regular operational and performance reports for management.
• Support other administrative and operational tasks required for the smooth running of the clinic.

Skills

Leadership

Team management

Customer service

Complaint handling

Sales targets

Organisational skills

Attention to detail

Communication

Autonomy

Medical aesthetics

Clinic operations experience

Job description

Monthly Salary: Up to $3,500 + Incentives

- Permanent
- Up to $3,500 + Incentives
- Orchard: Mon & Thurs: 11:30am-7pm, Tues, Wed, & Fri: 10am-8pm, Sat: 10am-3pm; Tampines: Mon–Fri: 11:30am-9pm, Sat: 10am-7pm
- Tampines, Orchard

Responsibilities

Clinic Operations

• Oversee the day-to-day operations of the medical aesthetics clinic, ensuring smooth and efficient clinic workflow.
• Coordinate appointments, patient flow, treatment schedules and overall clinic operations.
• Ensure clinic SOPs, service standards and operational procedures are consistently followed.
• Monitor clinic performance and identify areas for operational improvement.
• Work closely with doctors and clinic staff to ensure a seamless patient experience.

Team Management

• Lead and supervise the clinic team, ensuring staff performance and service standards are maintained.
• Prepare the monthly staff roster and manage manpower allocation according to clinic needs.
• Monitor staff attendance, punctuality, performance and overall discipline.
• Provide guidance, coaching and support to staff where required.
• Assist with onboarding and training of new team members.
• Address staff-related issues and escalate significant matters to management when necessary.

Customer Service & Complaint Management

• Handle escalated customer enquiries, difficult customers and complaint cases professionally.
• Investigate service issues and work with the relevant team members to resolve complaints.
• Ensure appropriate follow-up with customers to maintain a high level of customer satisfaction.
• Identify recurring customer issues and recommend improvements to clinic processes or service standards.
• Monitor clinic revenue and sales performance against monthly targets.
• Track daily/monthly revenue and identify opportunities or concerns affecting clinic performance.
• Work closely with the team to drive revenue and achieve clinic targets.
• Monitor treatment sales, appointments and other relevant business indicators.
• Be accountable for clinic revenue performance, as the Manager's incentive is tied to revenue.

Commission & Administrative Duties

• Calculate monthly staff commissions accurately and in a timely manner.
• Maintain accurate records of staff incentives, commissions and relevant performance data.
• Prepare regular operational and performance reports for management.
• Support other administrative and operational tasks required for the smooth running of the clinic.

Period

• Permanent

Location

• Tampines, Orchard

Working Hours

• Orchard: Mon & Thurs: 11:30am-7pm, Tues, Wed, & Fri: 10am-8pm, Sat: 10am-3pm
• Tampines:Mon–Fri: 11:30am-9pm, Sat: 10am-7pm
• Up to $3,500 + Incentives

Requirements

• Minimum 3 years of experience in clinic operations, medical aesthetics, healthcare, beauty or related industries.
• Prior experience in a clinic management, supervisory or team leadership role.
• Experience managing a team and handling staff performance matters.
• Strong customer service and complaint-handling skills.
• Comfortable working with revenue targets, sales performance and staff commissions.
• Strong organisational and administrative skills, with good attention to detail.
• Good communication, leadership and problem-solving skills.
• Able to work independently and take ownership of clinic operations.
• Experience in medical aesthetics or aesthetic clinic operations will be an advantage.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)