Customer Care Executive (Customer Service / Sales Support / Reception)

BELLEZZA AESTHETICS PTE. LTD.; Singapore; On-site; SGD 33,000 - 50,000; Full time

Benefits offered by this job

Staff discounts on treatments

Annual leave

Medical benefits

Training & development

Career progression

Job summary

BELLEZZA AESTHETICS PTE. LTD. in Singapore is seeking a Customer Care Executive to deliver exceptional service.

Basic salary ranges from $3,000 to $4,500 with a $200 monthly incentive and high uncapped commissions, atWheelock Place or Plaza Singapura with convenient MRT access. You will handle inquiries via phone, WhatsApp, email, and more; schedule and manage appointments; follow up on promotions; build relationships; and upsell treatments to meet sales targets.

Qualifications

• Experience in Customer Service, Call Centre, Telesales, Retail, Hospitality, or Beauty & Aesthetic industry is an advantage.
• Excellent communication and interpersonal skills.
• Positive, energetic, customer-focused personality.
• Self-motivated with a willingness to learn.
• Comfortable speaking with customers and achieving sales targets.
• Good organisational and multitasking skills.
• Basic computer literacy.
• Able to work retail hours, including weekends and public holidays on a rotating roster.

Responsibilities

• Handle customer enquiries via phone, WhatsApp, email, and other communication platforms.
• Schedule, confirm, and manage customer appointments.
• Follow up with customers on appointments, treatments, promotions, and enquiries.
• Build strong relationships with new and existing customers through excellent service.
• Recommend suitable treatments, packages, and promotions based on customers' needs.
• Convert enquiries into appointments and sales opportunities.
• Work closely with our clinic/outlet teams to ensure a smooth customer journey.
• Resolve customer concerns professionally and promptly.
• Maintain accurate customer records and update the CRM system.
• Achieve individual and team sales and customer service targets.

Skills

Customer service

Communication

Sales targets

Team collaboration

Tools

CRM system

Job description

Earn Up to $4,500++ per month!
Basic Salary: $3,000 - $4,500
Monthly Incentive: $200
Attractive Salary + High Uncapped Commission + Performance Bonuses

Working Location: Wheelock Place or Plaza Singapura (Convenient MRT Access)

Are you passionate about delivering excellent customer service while being rewarded for your performance? If you enjoy speaking with people, building relationships, and helping customers find the right solutions, we'd love to have you on our team!

We are looking for enthusiastic and customer-oriented individuals to join our growing Customer Care team. Whether you have experience in customer service, telesales, hospitality, retail, or the beauty and wellness industry, we welcome your application.

Job Responsibilities

As an Customer Care Executive, you will play a key role in ensuring the smooth daily operations of the company. Your responsibilities include:

• Handle customer enquiries via phone, WhatsApp, email, and other communication platforms.

• Schedule, confirm, and manage customer appointments.

• Follow up with customers on appointments, treatments, promotions, and enquiries.

• Build strong relationships with new and existing customers through excellent service.

• Recommend suitable treatments, packages, and promotions based on customers' needs.

• Convert enquiries into appointments and sales opportunities.

• Work closely with our clinic/outlet teams to ensure a smooth customer journey.

• Resolve customer concerns professionally and promptly.

• Maintain accurate customer records and update the CRM system.

• Achieve individual and team sales and customer service targets.

Requirements

• Previous experience in Customer Service, Call Centre, Telesales, Retail, Hospitality, or the Beauty & Aesthetic industry is an advantage.

• Excellent communication and interpersonal skills.

• Positive, energetic, and customer-focused personality.

• Self-motivated with a willingness to learn.

• Comfortable speaking with customers and achieving sales targets.

• Good organisational and multitasking skills.

• Basic computer literacy.

• Able to work retail hours, including weekends and public holidays on a rotating roster.

• Singaporean or Singapore Permanent Residence preferred.

What We Offer

• Attractive Basic Salary: $3,000 - $4,500

• $200 Monthly Performance Incentive

• High Uncapped Commission – The more you achieve, the more you earn!

• Performance Bonuses & Recognition Rewards

• Comprehensive Training & Ongoing Development

• Clear Career Progression Opportunities

• Friendly, Positive & Supportive Team Culture

• Staff Discounts on Treatments & Products

• Annual Leave & Medical Benefits

• Convenient Working Locations at Wheelock Place or Plaza Singapura (Near MRT Stations)

Join Our Growing Team!

If you're looking for a rewarding career with a stable company, excellent earning potential, and opportunities for career advancement, we'd love to hear from you.