Client Relations & Customer Service Manager

OCML SINGAPORE PTE. LTD.

Singapore

On-site

SGD 3,200 - 5,200

Full time

14 days+

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Job summary

OCML SINGAPORE PTE. LTD. is seeking a customer service professional to join our team.

You will book appointments via online and phone channels, verify card balances with the WESS system, and compile reports from outlet/roadshow activities. You will handle inquiries, complaints and refunds promptly, ensure staff deliver quality service, gather feedback, and maintain positive client relationships. Travel to various outlets and roadshows may be required; a diploma and MS Word/Excel skills are

Qualifications

Has at least 1 year of customer service experience.
Basic knowledge of MS Word and Excel.
Diploma in any field preferred.
Willing to travel to various outlets and roadshow venues.
Working hours: 8 per day.

Responsibilities

Book customer appointments via online and phone channels.
Verify customers' card balances against WESS system.
Compile outlet/roadshow feedback forms and prepare reports.
Handle customers' online and offline inquiries, complaints and refunds promptly.
Ensure outlet staff deliver quality customer service.
Gather feedback, investigate and discuss complaints with clients.
Gather feedback, investigate, and process refunds.
Maintain public relations and good relationships with clients.
Perform ad-hoc tasks as assigned by management.