Client Management Specialist

ModusLink Corporation; Singapore; On-site; SGD 30,000 - 54,000; Full time

Job summary

ModusLink Corporation is seeking a client-focused professional in Singapore to coordinate day-to-day order management and provide excellent customer service. You will interface with internal teams to fulfill client requirements and optimize delivery schedules and inventory availability.

The role emphasizes accuracy, timely responses, and collaboration across cross-functional teams, with regular reporting to management and potential involvement in demand planning.

Qualifications

• Diploma in Business or equivalent is required.
• 1 year of experience in order management or customer service.
• Experience in supply chain, logistics and manufacturing is preferred.
• Strong analytical and problem-solving skills are essential.
• Excellent communication and cross-functional collaboration skills are needed.
• Attention to detail and ability to multi-task are important.

Responsibilities

• Coordinate day-to-day client account activities to ensure service levels.
• Respond to client inquiries on orders, quotes, shipping, and status with accuracy and timeliness.
• Advise clients on delivery schedules and inventory availability.
• Follow up to ensure resolution of issues from clients.
• Collaborate with cross-functional teams to meet client requirements.
• Initiate continuous process improvements.
• Provide weekly/monthly business reports to management and clients.
• Assist in demand planning with the client when needed.

Education

Diploma in Business or equivalent

1 year of working experience in order management or customer service

Experience in supply chain, logistics and manufacturing preferred

Excellent time management and interpersonal skills

Strong analytical and problem-solving skills

Good verbal and written communication skills

Job description

To solidify business relationships and develop professional rapport with the existing major customers. Act as a main interface between customers and internal cross functional team to optimize the best business practice. To work closely with Team Lead or Business Manager to give periodic review and evaluation of present accounts.

Job Responsibilities

• Responsible for day-to-day coordination of all aspects of Client's business requirement ensuring consistent and good service level are delivered to clients.
• Provide customer service support by corresponding to attend client's enquiries and requirement on order information/status, quotation, shipping, etc with emphasis on accuracy and timeliness.
• Advising client on delivery schedule and inventory availability.
• Follow up closely to ensure resolution of all problems and issues from Clients.
• Work closely with all cross-functional teams to ensure clients' operational requirements are met and/or manage client expectations.
• Initiate continuous processes improvement.
• Provide business reports to Management and client on a weekly/monthly basis.
• Might need to participate in Demand planning with the client if the situation calls for.

Job Requirements

• Minimum Diploma in Business or equivalent.
• 1 year of working experience in order management or customer service.
• Experience in supply chain, logistics and manufacturing preferred.
• Excellent time management and interpersonal relationships at all levels, cross-functional.
• Strong analytical and problem-solving skills, good negotiation.
• Good verbal and written communication skills.
• Strong team player. Ability to multi-task and takes strong ownership in task.
• Ability to work with huge data accurately. Attention to details.