Business Representative

MODUSLINK PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

MODUSLINK PTE. LTD. in Singapore is seeking a skilled Client Account Coordinator to align day-to-day client requirements with service delivery. You will collaborate with cross-functional teams to ensure high-quality order processing and timely responses to inquiries.

The role emphasizes accuracy, data-driven decisions, and proactive issue resolution, with a focus on delivering reliable delivery schedules, inventory visibility, and ongoing process improvements to support business growth.

Qualifications

• Diploma in Supply Chain, Logistics, Business or equivalent.
• At least 3 years of client account management experience.
• Strong time management and cross-functional relationship skills.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication for client and team engagement.
• High accuracy when handling large data sets.

Responsibilities

• Coordinate all aspects of client business requirements daily to deliver consistent and high service levels.
• Respond accurately and timely to client enquiries regarding order status, quotations, and shipping information.
• Advise clients on delivery schedules and inventory availability.
• Proactively follow up to resolve client issues and ensure customer satisfaction.
• Collaborate with cross-functional teams to meet client operational requirements and manage expectations effectively.
• Prepare and deliver business reports to management and clients on a weekly and monthly basis.

Skills

Analytical skills

Communication skills

Negotiation skills

Time management

Interpersonal skills

Attention to detail

Education

Diploma in Supply Chain, Logistics, Business or equivalent

Job description

Job Summary

You will coordinate day-to-day client business requirements to ensure consistent, high-quality service delivery. You will collaborate with cross-functional teams to meet operational needs, resolve issues promptly, and drive continuous process improvements that support business growth.

Responsibilities

• Coordinate all aspects of client business requirements daily to deliver consistent and high service levels
• Respond accurately and timely to client enquiries regarding order status, quotations, and shipping information
• Advise clients on delivery schedules and inventory availability
• Proactively follow up to resolve client issues and ensure customer satisfaction
• Collaborate with cross-functional teams to meet client operational requirements and manage expectations effectively
• Prepare and deliver business reports to management and clients on a weekly and monthly basis

Competencies and qualifications

• Minimum Diploma in Supply Chain, Logistics, Business or equivalent
• At least 3 years of experience in client account managing
• Manage time effectively and build strong interpersonal relationships across functions
• Strong analytical and problem-solving skills
• Good negotiation skills to support client interactions and issue resolution
• Proficient verbal and written communication skills for clear client and team engagement
• High accuracy and attention to detail when working with large data sets

Other Information

Working Days - Monday to Friday
Working Time - 8.30am to 5.30pm
Working Location - Ubi Ave 3