Order Fulfillment Executive (Customer Service)

Workle Pte Ltd; Singapore; Vor Ort; SGD 36.000 - 54.000; Vollzeit

Zusammenfassung

Workle Pte Ltd in Singapore is seeking a proactive Customer Service Executive to manage client relationships and ensure smooth order fulfilment. You will act as the main interface between customers and internal cross-functional teams to optimize the best business practices and maintain strong client rapport.

The role requires 2 years of experience in customer service/order management, with preference for candidates having exposure to supply chain, logistics or manufacturing.

Qualifikationen

• Diploma in Business or equivalent.
• 2 years of experience in customer service/order management.
• Experience in supply chain, logistics and manufacturing preferred.

Aufgaben

• Coordinate day-to-day client requirements to ensure consistent service levels.
• Respond to client inquiries on order information/status, quotations and shipping with accuracy and timeliness.
• Advise clients on delivery schedules and inventory availability.
• Follow up to resolve problems and client issues.
• Collaborate with cross-functional teams to meet client requirements and expectations.
• Initiate continuous process improvements.
• Provide weekly/monthly business reports to management and clients.
• Participate in demand planning with the client when required.

Kenntnisse

Customer service

Order management

Ausbildung

Diploma in Business or equivalent

Jobbeschreibung

Working locaiton: Ubi Area

Mon to Fri 8.30am – 5.30pm

Experience in customer service supply chain

Our client, a leading end-to-end global supply chain solutions and cross-border eCommerce provider offering 3PL services, is looking for a proactive Customer Service Executive to manage client relationships and ensure smooth order fulfilment.

GENERAL DESCRIPTION

To solidify business relationships and develop professional rapport with the existing customers. Act as a main interface between customers and internal cross functional team to optimize the best business practice. To work closely with team to give periodic review and evaluation of present accounts.

ESSENTIAL JOB FUNCTIONS

• Responsible for day-to-day coordination of all aspects of Client’s business requirement ensuring consistent and good service level are delivered to clients.
• Provide customer service support by corresponding to attend client’s enquiries and requirement on order information/status, quotation, shipping, etc with emphasis on accuracy and timeliness.
• Advising client on delivery schedule and inventory availability.
• Follow up closely to ensure resolution of all problems and issues from Clients.
• Work closely with all cross-functional teams to ensure clients’ operational requirements are met and/or manage client expectations.
• Initiate continuous processes improvement.
• Provide business reports to Management and client on a weekly/monthly basis.
• Might need to participate in Demand planning with the client if the situation calls for.

POSITION QUALIFICATIONS

• Minimum Diploma in Business or equivalent.
• 2 years of working experience in customer service/order management.
• Experience in supply chain, logistics and manufacturing preferred

EA License No: 19C9611

EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)