Client-Facing Desktop Engineer

Millennium Technology Services; Singapore; On-site; SGD 65,000 - 90,000; Full time

Job summary

A leading technology solutions provider in Singapore is seeking a candidate to manage client relationships and ensure high service delivery standards. The role involves troubleshooting technical issues, providing consultancy for system improvements, and maintaining customer satisfaction. Ideal candidates will have knowledge of Avaya products, strong communication skills, and a proactive service excellence mindset. Willingness to travel and adapt to a 24/7 service environment is required.

Qualifications

• Familiar with Avaya product line.
• Good at troubleshooting skills.
• Consultant skills to provide advice to clients on continuous system improvement.
• Basic knowledge of networks.
• English: Basic speaking and good reading and writing skills.

Responsibilities

• Build a personal relationship with key client staff.
• Achieve SLA and maintain high customer satisfaction.
• Communicate issues and opportunities effectively.
• Update technical documents and provide internal training.
• Remove obstacles to customer satisfaction.
• Monitor service delivery and follow up on performance.

Skills

Avaya product line knowledge

Troubleshooting skills

Consultation skills

Team player

Service excellence mindset

Ability to work under pressure

Willingness to travel

Job description

A leading technology solutions provider in Singapore is seeking a candidate to manage client relationships and ensure high service delivery standards. The role involves troubleshooting technical issues, providing consultancy for system improvements, and maintaining customer satisfaction. Ideal candidates will have knowledge of Avaya products, strong communication skills, and a proactive service excellence mindset. Willingness to travel and adapt to a 24/7 service environment is required.