Desktop Engineer

Millennium Technology Services; Singapore; On-site; SGD 65,000 - 90,000; Full time

Job summary

A leading technology solutions provider in Singapore is seeking a candidate to manage client relationships and ensure high service delivery standards. The role involves troubleshooting technical issues, providing consultancy for system improvements, and maintaining customer satisfaction. Ideal candidates will have knowledge of Avaya products, strong communication skills, and a proactive service excellence mindset. Willingness to travel and adapt to a 24/7 service environment is required.

Qualifications

• Familiar with Avaya product line.
• Good at troubleshooting skills.
• Consultant skills to provide advice to clients on continuous system improvement.
• Basic knowledge of networks.
• English: Basic speaking and good reading and writing skills.
• Basic knowledge of networking.
• Willingness to travel, possibly international.

Responsibilities

• Build a personal relationship with key client staff.
• Achieve SLA and maintain high customer satisfaction.
• Communicate issues and opportunities effectively.
• Update technical documents and provide internal training.
• Remove obstacles to customer satisfaction.
• Monitor service delivery and follow up on performance.
• Removing all obstacles to customer satisfaction.
• Looking out for client’s and MTS long term interests.
• Following up if service delivery is not meeting expectations.

Skills

Avaya product line knowledge

Troubleshooting skills

Consultation skills

Team player

Service excellence mindset

Ability to work under pressure

Willingness to travel

Work under pressure

Travel readiness

Job description

Responsibilities

• Building a personal relationship with key client staff;
• SLA achievement and high level of customer satisfaction;
• Good communication around issues and opportunities - get things done, make things happen;
• Technical documents update and arrangement;
• Internal technical training to team and self-study for new technical and product;
• Service reporting and sponsoring service delivery meetings;
• Removing all obstacles to customer satisfaction;
• Looking out for client’s and MTS long term interests;
• Following up if service delivery is not meeting expectations;

Qualifications

1. Familiar with Avaya product line.
2. Good at troubleshooting skills.
3. Consultant skills to provide advice to client on continuous system improvement.
4. Language Requirements – English: Basic speaking and good read and written in English.
5. Basic Knowledge and understanding on Network. Like to have:
   • Good team player; Highly motivated self-starter; good relationship. Builder with strong diplomacy skills.
   • Must aspire to a culture of service excellence, always putting the customer, our people and our business at the center of everything they do.
   • Able to understand and deliver services which are provided on a 24x7x365 basis. Must be able to work proactively and under pressure.
   • Willingness to travel (possibly internationally) and overnight when the role demands.