VIP Desktop Support Engineer – Remote & Deskside Expert

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 31,000 - 33,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Desktop Support Engineer to manage desktop incidents, IMAC, and deskside services at client sites across Singapore. You will implement imaging, patching, and hardware replacements while ensuring security compliance and VIP support where required.

Ideal candidates have 2–4 years of desktop support experience, hands-on Dell hardware knowledge, and experience with SCCM/Intune/AD. This role is on-site with a 5-day workweek in Singapore.

Qualifications

• Knowledge and experience on Windows 10/11 OS.
• Imaging Windows 11 using PXE boot.
• Software installation using SCCM and Software Center, manually when needed.
• Hands-on hardware repair and replacement with Dell technicians.
• Experience using Intune, AD, and BitLocker.
• Outlook administration and email management.
• Humanscale troubleshooting and engineering firm/large company exposure.
• Minimum 2–4 years of IT desktop support experience.
• Experience with ServiceNow or similar service management tools.

Responsibilities

• Manage desktop device incidents from start to resolution.
• Handle IMAC and deskside support services.
• Perform hard- and soft-break fix for laptops and desktops.
• Provide Conference room, Remote Desktop, and Event support on site.
• Maintain desktop configuration, patching, and hardware replacements.
• Analyze service desk calls to identify training or automation opportunities.
• Ensure desktop devices have the correct image installed.
• Monitor security profiles and antivirus on all desktops.
• Provide VIP deskside support per contract and serve as site IT contact when needed.

Skills

Windows OS

Imaging PXE

Hardware break-fix

Outlook administration

VIP desk-side support

Tools

SCCM

Software Center

Intune

AD

BitLocker

ServiceNow

Remote Desktop

Job description

The Supreme HR Advisory Pte. Ltd. is seeking a Desktop Support Engineer to manage desktop incidents, IMAC, and deskside services at client sites across Singapore. You will implement imaging, patching, and hardware replacements while ensuring security compliance and VIP support where required.

Ideal candidates have 2–4 years of desktop support experience, hands-on Dell hardware knowledge, and experience with SCCM/Intune/AD. This role is on-site with a 5-day workweek in Singapore.