Client Experience & Operations Lead | Gym Growth & Perks

Pineapple MMA Pte Ltd.

Singapore

On-site

SGD 60,000 - 90,000

Full time

11 days ago

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Benefits offered by this job

Competitive Salary

Performance Bonuses

Complimentary Membership

Merchandise Discount

Professional Development

Job summary

Pineapple MMA is seeking a Client Experience & Operations Manager to oversee daily gym operations and shape the member journey. You will ensure visits are seamless, professional, and community-driven, from front desk check-ins to member onboarding.

Ideal candidates bring 1–4 years in operations or hospitality, are organized, and comfortable with tools like WhatsApp, Google Drive, and Mindbody Online. A passion for fitness and martial arts is a strong plus, with opportunities for growth and

Qualifications

1–4 years of experience in operations, hospitality, customer service, or gym/studio management.
Friendly, solution-oriented, and confident in handling both people and processes.
Exceptionally organised with great attention to detail, executes tasks with excellent precision.
Comfortable using or learning to use online tools such as WhatsApp, Google Drive, spreadsheets, POS systems and Mindbody Online.
Able to multitask and stay calm under pressure.
A passion for fitness and combat sports is a strong plus.

Responsibilities

Front of House Leadership: Be the welcoming face of Pineapple MMA — managing class check-ins, engaging first-time visitors, and creating a seamless, high-touch experience at the front desk.
Client Relationship Management: Support members through every stage of their journey — from explaining membership options and processing bookings, to resolving concerns with confidence and care.
Operational Excellence: Oversee the smooth running of daily gym operations — ensuring facilities are well-maintained, stock levels are monitored and replenished, and the gym remains in peak condition.
Vendor & Facility Coordination: Manage third-party service providers and contractors for maintenance, troubleshooting, and facility upgrades, ensuring a consistent standard of quality and responsiveness.
Staffing & Scheduling Oversight: Coordinate weekly staff schedules to ensure optimal class coverage, fair distribution of shifts, and efficient use of staff resources.
Team Support & Ad-Hoc Tasks: As part of a lean, fast-paced team, you’ll be expected to take initiative and jump in where needed — whether that’s helping with events, covering for a teammate, or solving unexpected issues on the floor.