Client Experience & Operations Manager

Pineapple MMA Pte Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Performance Bonuses

Complimentary Membership

Merchandise Discount

Professional Development

Job summary

Pineapple MMA is seeking a Client Experience & Operations Manager to oversee daily gym operations and shape the member journey. You will ensure visits are seamless, professional, and community-driven, from front desk check-ins to member onboarding.

Ideal candidates bring 1–4 years in operations or hospitality, are organized, and comfortable with tools like WhatsApp, Google Drive, and Mindbody Online. A passion for fitness and martial arts is a strong plus, with opportunities for growth and

Qualifications

• 1–4 years of experience in operations, hospitality, customer service, or gym/studio management.
• Friendly, solution-oriented, and confident in handling both people and processes.
• Exceptionally organised with great attention to detail, executes tasks with excellent precision.
• Comfortable using or learning to use online tools such as WhatsApp, Google Drive, spreadsheets, POS systems and Mindbody Online.
• Able to multitask and stay calm under pressure.
• A passion for fitness and combat sports is a strong plus.

Responsibilities

• Front of House Leadership: Be the welcoming face of Pineapple MMA — managing class check-ins, engaging first-time visitors, and creating a seamless, high-touch experience at the front desk.
• Client Relationship Management: Support members through every stage of their journey — from explaining membership options and processing bookings, to resolving concerns with confidence and care.
• Operational Excellence: Oversee the smooth running of daily gym operations — ensuring facilities are well-maintained, stock levels are monitored and replenished, and the gym remains in peak condition.
• Vendor & Facility Coordination: Manage third-party service providers and contractors for maintenance, troubleshooting, and facility upgrades, ensuring a consistent standard of quality and responsiveness.
• Staffing & Scheduling Oversight: Coordinate weekly staff schedules to ensure optimal class coverage, fair distribution of shifts, and efficient use of staff resources.
• Team Support & Ad-Hoc Tasks: As part of a lean, fast-paced team, you’ll be expected to take initiative and jump in where needed — whether that’s helping with events, covering for a teammate, or solving unexpected issues on the floor.

Skills

Front of House Leadership

Client Relationship Management

Operational Excellence

Staffing & Scheduling

Team Support & Ad-Hoc Tasks

Tools

WhatsApp

Google Drive

Spreadsheets

POS systems

Mindbody Online

Job description

We are looking for a Client Experience & Operations Manager to oversee the daily operations of the gym. You’ll play a key role in shaping the member journey, ensuring every visit to Pineapple MMA is seamless, professional, and community-driven.

Key Responsibilities

• Front of House Leadership: Be the welcoming face of Pineapple MMA — managing class check-ins, engaging first-time visitors, and creating a seamless, high-touch experience at the front desk.
• Client Relationship Management: Support members through every stage of their journey — from explaining membership options and processing bookings, to resolving concerns with confidence and care.
• Operational Excellence: Oversee the smooth running of daily gym operations — ensuring facilities are well-maintained, stock levels are monitored and replenished, and the gym remains in peak condition.
• Vendor & Facility Coordination: Manage third-party service providers and contractors for maintenance, troubleshooting, and facility upgrades, ensuring a consistent standard of quality and responsiveness.
• Staffing & Scheduling Oversight: Coordinate weekly staff schedules to ensure optimal class coverage, fair distribution of shifts, and efficient use of staff resources.
• Team Support & Ad-Hoc Tasks: As part of a lean, fast-paced team, you’ll be expected to take initiative and jump in where needed — whether that’s helping with events, covering for a teammate, or solving unexpected issues on the floor.

What We’re Looking For

1–4 years of experience in operations, hospitality, customer service, or gym/studio management

Friendly, solution-oriented, and confident in handling both people and processes

Exceptionally organised with great attention to detail, executes tasks with excellent precision

Comfortable using or learning to use online tools such as WhatsApp, Google Drive, spreadsheets, POS systems and Mindbody Online.

Able to multitask and stay calm under pressure.

A passion for fitness and combat sports is a strong plus.

At Pineapple MMA, we look for people who:

• Take ownership and pride in their work
• Communicate clearly and warmly
• Stay positive, proactive and solutions-focused, even under pressure
• Care about community, culture, and personal growth
• Have a genuine passion for fitness, martial arts, or people — or all three

What's in it For You?

• Competitive Salary: Commensurate with experience and skillset
• Performance Bonuses: Opportunity for additional incentives based on individual and team performance
• Complimentary Membership: Full access to classes, plus open gym usage
• Merchandise Discount: Staff discounts on Pineapple MMA gear and apparel
• Professional Development: Grow within a dynamic, fast-evolving fitness brand