Member Experience & Facilities Operations Lead

FIT CLIMB PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

FIT CLIMB PTE. LTD. is seeking an Operations Executive to support day-to-day gym operations, maintain facilities, and uphold safety and quality for members.

You will oversee equipment, manage SOPs, coordinate maintenance, and work with the team to deliver a smooth, welcoming experience for all visitors, including weekends and holidays.

On-the-job training will be provided; you should be organized, proactive, and able to balance priorities in a fast-paced setting.

Qualifications

• Organises tasks meticulously and pays close attention to detail.
• Manages competing priorities and works independently in a fast-paced environment.
• Takes initiative to identify problems and implement practical solutions.
• Demonstrates strong responsibility and ownership over assigned work.
• Communicates effectively and collaborates well with diverse teams and stakeholders.
• Is sociable and comfortable interacting with members and customer groups.
• Is eager to learn and take on new responsibilities as the role evolves.

Responsibilities

• Oversee the use, care, maintenance, and record-keeping of gym facilities, equipment, and operational assets to ensure safety and functionality
• Identify and implement improvements in operational processes, facilities, and technologies to enhance efficiency and member experience
• Develop, implement, and maintain standard operating procedures (SOPs) for facility maintenance, cleanliness, and daily operations
• Coordinate routine maintenance, repairs, and servicing to keep facilities and equipment safe and in good working condition
• Monitor gym cleanliness and upkeep to meet required standards consistently
• Assess facility conditions regularly and propose enhancements to improve the gym environment
• Support the development and consistent application of operational procedures across daily activities
• Welcome and engage members and guests during check-in to provide a positive first impression
• Assist members with enquiries promptly and professionally
• Address customer feedback and operational concerns efficiently, escalating issues when necessary
• Collaborate closely with team members to ensure smooth daily operations and a positive experience for all members
• Work shifts allocated based on business needs, including opening and closing duties, weekends, and public holidays as per roster

Skills

Organised

Time management

Problem solving

Ownership

Communication

People skills

Willingness to learn

Job description

FIT CLIMB PTE. LTD. is seeking an Operations Executive to support day-to-day gym operations, maintain facilities, and uphold safety and quality for members.

You will oversee equipment, manage SOPs, coordinate maintenance, and work with the team to deliver a smooth, welcoming experience for all visitors, including weekends and holidays.

On-the-job training will be provided; you should be organized, proactive, and able to balance priorities in a fast-paced setting.