Client Experience Lead: Onboarding & Service

RECRUIT NOW SINGAPORE PTE. LTD.; Singapore; On-site; SGD 36,000 - 43,000; Full time

Benefits offered by this job

Bonus

Job summary

RECRUIT NOW SINGAPORE PTE. LTD. is seeking a Client Experience Executive in Singapore to manage onboarding and provide ongoing client support. The role focuses on delivering a smooth, positive client journey and coordinating with internal teams to ensure timely service delivery.

You will act as the main client contact, handle inquiries professionally, and work to build strong relationships while maintaining high satisfaction. 5-day work week and salary shown.

Qualifications

• Diploma or Degree in Business or Marketing.
• Minimum 1 year experience in client servicing or customer-facing role.

Responsibilities

• Manage client onboarding and provide ongoing support to ensure a smooth and positive client experience.
• Act as the main point of contact for assigned clients, handling inquiries and requests promptly and professionally.
• Coordinate with internal teams to ensure timely and accurate delivery of services.
• Proactively follow up with clients to address their needs, resolve issues and maintain high satisfaction levels.
• Prepare and maintain client-related documents, correspondence and service updates.
• Maintain accurate client records and track service progress.
• Assist in implementing initiatives to improve client experience and operational efficiency.
• Build strong client relationships and ensure consistent service quality.

Skills

Client servicing

Customer-facing

Education

Diploma or Degree in Business or Marketing

Job description

RECRUIT NOW SINGAPORE PTE. LTD. is seeking a Client Experience Executive in Singapore to manage onboarding and provide ongoing client support. The role focuses on delivering a smooth, positive client journey and coordinating with internal teams to ensure timely service delivery.

You will act as the main client contact, handle inquiries professionally, and work to build strong relationships while maintaining high satisfaction. 5-day work week and salary shown.