Client Experience Lead for Education Programs

MANCHESTER WORLDWIDE INSTITUTE OF HIGHER EDUCATION (SOUTH EAST ASIA) PTE. LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Manchester Worldwide Institute of Higher Education (South East Asia) PTE. LTD. seeks a Client Experience Executive/Manager to deliver end-to-end learner and client journeys for SkillsFuture Singapore-funded programmes and executive education.

You will partner with learners, corporate clients, and government stakeholders to optimise programme delivery, compliance, and satisfaction. The role emphasizes learner retention, cross-functional collaboration, and data-driven improvements across CRM

Qualifications

• 5+ years in customer experience, education operations, or training environment.
• Experience with SkillsFuture or CET programmes preferred.
• Experience in higher education or executive education institutions.

Responsibilities

• Manage learner journey from enquiry to post-course follow-up.
• Primary contact for learners and corporate clients.
• Ensure service quality across all touchpoints.
• Handle escalations and service recovery.
• Improve learner satisfaction and NPS.
• Support SSG-funded course administration and documentation.
• Coordinate scheduling and logistics.
• Support audits and funding claims.
• Manage relationships with learners, corporate clients, and agencies.
• Support corporate L&D engagement.
• Coordinate with trainers and internal teams.
• Build cross-functional partnerships.
• Drive learner retention and progression.
• Support cross-selling of programmes.
• Support marketing and outreach.
• Identify growth opportunities.
• Manage CRM systems and learner data.
• Analyse engagement trends.
• Support communication automation.
• Work with marketing on campaigns.
• Collect learner feedback.
• Improve service design.
• Support QA and audits.
• Recommend process improvements.

Skills

Client experience / CX management

Stakeholder engagement

Programme administration

CRM systems & reporting

Knowledge of SkillsFuture Singapore

Adult learning principles

Communication & problem-solving

Education

Bachelor’s degree in Business/Education/Marketing/Communications

ACLP or DDDLP certification (advantage)

Tools

CRM systems

Job description

Manchester Worldwide Institute of Higher Education (South East Asia) PTE. LTD. seeks a Client Experience Executive/Manager to deliver end-to-end learner and client journeys for SkillsFuture Singapore-funded programmes and executive education.

You will partner with learners, corporate clients, and government stakeholders to optimise programme delivery, compliance, and satisfaction. The role emphasizes learner retention, cross-functional collaboration, and data-driven improvements across CRM