Clinic Coordinator

PRUDENT HEALTHCARE PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Benefits offered by this job

Remuneration package

Direct access to decision-makers

Growth opportunities

Cross-functional exposure

Job summary

PRUDENT HEALTHCARE PTE. LTD. is seeking a Marketing, Sales & Clinic Coordinator for a full-time role in our Singapore practice. You will handle enquiries, convert leads to consultations, coordinate appointments and ensure a concierge-level patient journey from initial contact through follow-up.

Experience in aesthetic/private healthcare and a strong sales mindset are highly valued. You will work closely with marketing and clinical staff to drive growth and maintain excellent client relationships.

Qualifications

• Excellent communication: confident, warm and persuasive by phone, WhatsApp, email and face-to-face.
• Strong sales instinct: understand needs, build trust and close to a next step.
• Highly organised; manage many leads, patients, appointments and follow-ups without losing detail.
• Proactive, resourceful and commercially aware, with accountability.
• Professional, discreet and digitally confident; learn CRM, clinic, messaging, social-media systems.

Responsibilities

• Answer calls, WhatsApp, website, social-media and email enquiries promptly and professionally.
• Convert enquiries into booked consultations and follow up leads.
• Coordinate consultations, procedures, dates and follow-ups, ensuring smooth handovers.
• Prepare quotations and administrative documents accurately.
• Coordinate with marketing and referrals to drive clinic growth.
• Maintain CRM records and track lead sources, response time, and conversions.

Skills

Excellent communication

Sales instinct

Organisation

Proactive attitude

CRM literacy

Tools

CRM systems

Job description

PRIVATE FACIAL PLASTIC SURGERY, AESTHETIC & ENT PRACTICE SINGAPORE

Marketing, Sales & Clinic Coordinator

Full-time Patient conversion Clinic growth Marketing & referral development

Experience: Aesthetic / plastic-surgery practice, premium healthcare, luxury hospitality, medical concierge, high-end sales or another service-led environment is strongly preferred.

About the practice

We are a specialist private practice combining facial plastic surgery, non-surgical aesthetics and ENT care. We aim to deliver a premium patient experience from first enquiry through consultation, treatment, surgery and long-term follow-up.

We are building a responsive, commercially aware team that combines high clinical standards with excellent communication and personalised service.

Key responsibilities

Enquiries, sales & conversion

• Answer calls, WhatsApp, website, social-media and email enquiries promptly, warmly and professionally
• Understand the patient’s concerns, explain the consultation process clearly and convert suitable enquiries into booked consultations
• Follow up leads consistently and respectfully, including patients who enquired, consulted or postponed treatment
• After clinical consultation, help suitable patients progress through quotation, scheduling, logistics and booking for recommended surgical or non-surgical treatment
• Track lead source, response time, consultation conversion, treatment conversion, no-shows and lost leads so performance can improve

Patient journey & clinic coordination

• Coordinate consultations, procedures, aesthetic treatments, surgery dates, investigations, hospital bookings and follow-up
• Provide a responsive concierge-style experience and ensure questions are routed quickly to the appropriate clinical team member
• Maintain accurate CRM / clinic records so every enquiry and patient has a clear status, next action and responsible owner
• Prepare quotations, approved patient information and administrative documents accurately and consistently
• Assist with insurance enquiries, LOGs and pre-authorisations where relevant, and work closely with clinical staff on handovers

Marketing, referrals & clinic growth

Marketing & content execution

• Coordinate with the external marketing agency on briefs, content calendars, campaigns, approvals and follow-up
• Help produce marketing material, patient education, clinic updates, social-media posts and other patient-facing collateral
• Plan, record and coordinate short-form social-media videos, doctor videos and clinic content; basic editing skills are useful
• Organise approved photography, video assets, testimonials and before-and-after material with appropriate consent and confidentiality
• Monitor which channels and campaigns generate enquiries, consultations and bookings; use AI, Canva, CRM and content tools where useful

Referrals, retention & clinic growth

• Help raise the clinic’s profile and attract new patients through outreach, partnerships, events, content and disciplined follow-up
• Build professional relationships with physicians, aesthetic doctors and appropriate healthcare partners and establish reliable referral pathways
• Maintain referral-source records and ensure referred patients receive prompt, high-quality service and follow-up
• Improve retention by maintaining relationships after treatment and encouraging appropriate review, maintenance or future services when suitable
• Increase patient lifetime value through excellent service, continuity, relevant service awareness and repeat engagement - not inappropriate upselling; track repeat rate, referrals, conversion and revenue per patient

Requirements

Essential

• Excellent communication: confident, warm and persuasive by phone, WhatsApp, email and face-to-face
• Strong sales instinct: able to understand needs, build trust, handle questions and follow through to a clear next step
• Highly organised; able to manage many leads, patients, appointments and follow-ups without losing detail
• Proactive, resourceful and commercially aware, with a genuine go-getter mentality and strong accountability
• Comfortable working to measurable goals such as response time, consultation conversion, treatment conversion and retention
• Professional, discreet and digitally confident; able to learn CRM, clinic, messaging, social-media and productivity systems

Highly desirable

• Experience in aesthetics, plastic / facial plastic surgery, dermatology, cosmetic dentistry or elective private healthcare
• Experience in luxury hospitality, premium retail, concierge, relationship management or consultative sales
• Demonstrated success converting inbound enquiries into appointments, consultations, sales or bookings
• Experience coordinating with a marketing agency and producing social posts, marketing material and short-form videos
• Referral / business-development outreach to doctors, clinics, corporate partners or professional networks
• CRM, analytics, Canva, video editing, AI-enabled marketing tools, insurance / LOG experience or an additional local language are advantages

The qualities we value

Strong interpersonal skills.

Well-groomed and presentable. Ability to maintain a neat and professional appearance suitable for a client-facing environment.

Excellent customer-service mindset.Patient-focused

Builds trust quickly and communicates with warmth and confidence.

Commercial

Enjoys conversion, measurable results and contributing to growth.

Go-getter

Takes initiative, follows up and does not wait to be reminded.

Creative & adaptable

Moves comfortably between patients, sales, marketing and operations.

What we offer & how to apply

What we offer

• Working hours: Monday-Friday, 8.30am-5.30pm; Saturday, 8.30am-1.00pm. Saturday rostering may move to an alternate/rotating model as the team expands.
• An attractive remuneration package will be offered, commensurate with qualifications, relevant experience and demonstrated capabilities.
• A commercially important role with direct visibility of clinic growth and patient outcomes
• Opportunity to build expertise across aesthetics, facial plastic surgery, premium patient service, marketing and business development
• Direct access to decision-makers and the ability to shape campaigns, systems and patient-conversion workflows

We are an equal opportunity employer and consider qualified applicants on merit.