Patient Care & Operations Executive

EVIA SPECIALIST CENTRE FOR WOMEN PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

EVIA Specialist Centre for Women Pte. Ltd.

is seeking a warm, organised Patient Care & Operations Executive to manage the full patient journey at a specialist women’s health clinic, coordinating appointments, surgeries, insurance, and follow-up care with healthcare partners. The role involves handling patient communications across WhatsApp, phone, and in person, coordinating surgical bookings, and ensuring accurate administrative and financial processes while upholding patient confidentiality

Qualifications

• Experience in a specialist clinic or hospital setting.
• Strong organisational skills with attention to detail.
• Excellent communication with patients via multiple channels.
• Proficiency in written and spoken English; multilingual skills are a plus.

Responsibilities

• Manage the clinic's patient communications and coordinate appointments promptly and professionally.
• Coordinate surgeries and procedures with hospitals, theatres, anaesthetists, and healthcare providers.
• Assist patients with insurance and financial administrative matters, including pre-authorisations and documentation.
• Support smooth daily clinic operations, maintain patient records, and ensure confidentiality.

Skills

Patient communication

Appointment scheduling

Insurance coordination

Administrative accuracy

Job description

Patient Care & Operations Executive

We are seeking a warm, organised Patient Care & Operations Executive to manage the full patient journey at a specialist women’s health clinic, coordinating appointments, surgeries, insurance, and follow-up care with healthcare partners.

Responsibilities

Patient Communication & Appointments

• Manage the clinic’s WhatsApp, telephone, and other patient communication channels promptly and professionally
• Respond to patient enquiries with accurate administrative information
• Schedule, confirm, and coordinate clinic appointments, investigations, and follow-up visits
• Manage appointment changes, cancellations, and waiting lists efficiently
• Ensure patients receive appropriate pre-appointment forms and instructions

Surgery & Procedure Coordination

• Coordinate surgeries and procedures from scheduling through completion
• Liaise with hospitals, operating theatres, anaesthetists, and other healthcare providers to arrange bookings and documentation
• Provide patients with clear pre-operative instructions and administrative information
• Schedule and coordinate post-operative appointments and follow-up care
• Maintain accurate tracking of upcoming surgeries and procedures

Insurance & Financial Coordination

• Assist patients with insurance and financial administrative matters related to their care
• Submit pre-authorisation, Letter of Guarantee (LOG), and insurance documentation as required
• Liaise independently with insurers, third-party administrators, and hospital business offices
• Follow up on pending approvals and outstanding documentation to ensure timely processing
• Support financial counselling and provide surgical cost estimates with relevant administrative forms
• Maintain accurate documentation for insurance claims and billing purposes

Clinic Operations

• Support smooth daily clinic operations and patient flow management
• Maintain accurate patient records, appointment schedules, and administrative documentation
• Coordinate referrals, investigations, reports, and external appointments to ensure continuity of care
• Collaborate closely with the doctor and clinic team to maintain seamless patient care
• Identify and proactively resolve administrative issues
• Uphold strict patient confidentiality and comply with clinic policies and PDPA requirements

Preferred competencies and qualifications

• Previous experience in a specialist clinic, hospital, or healthcare setting
• Experience with surgical coordination and/or medical insurance claims
• Excellent organisational skills with strong attention to detail
• Confident and professional communication skills with patients via WhatsApp, telephone, and in person
• Ability to liaise independently with hospitals, insurers, and healthcare professionals
• Warm, patient-centred, and service-oriented approach
• Responsible and discreet handling of confidential medical information
• Proficiency in written and spoken English; additional languages are a plus if relevant to patient communication