Client Development Assistant, Intern (Jan - Jun'27)

Richemont Iberia SL; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Richemont Iberia SL is seeking a Client Development Assistant to support the South East Asia market (Singapore, Thailand, Malaysia, Vietnam) in launching & following clienteling campaigns. You will ensure top-tier client experience and manage (eCRM) initiatives with the regional team and local agencies.

You will coordinate campaigns, briefings, launches and KPI reporting, acting as the main contact for boutiques on Clienteling App topics.

Qualifications

• First experience in the retail industry.
• Strong organizational skills with attention to detail.
• Ability to collaborate across departments and stakeholders.
• Works autonomously, proactively and solution-oriented.

Responsibilities

• Launch and monitor (eCRM) campaigns and clienteling programs.
• Ensure the highest level of client experience in SEA markets.
• Develop and roll-out mailing and e-mail campaigns with regional/local teams.
• Coordinate Clienteling campaigns: briefing, launch communication, follow-up, KPI reporting.
• Main point of contact for boutiques on Clienteling App topics and features.
• Monitor adoption of Clienteling tools across boutiques and support teams.
• Support appointment booking and Queue Management system follow-ups.
• Handle stock movements, vendor management and PO creation to ensure smooth ops.
• Support additional cross-functional projects as required.

Skills

Retail experience

Organizational skills

Attention to detail

Cross-functional collaboration

Autonomous and proactive

Job description

Are you a good match?

You have a first experience in the retail industry. You have excellent organizational skills and attention to detail. You are able to build strong collaboration cross-department and with different stake holders. You are able to work autonomously, proactively and you are solution oriented.

What are we expecting from you?

As Client Development Assistant, you will the Client Development Assistant Manager within the South East Asia market (Singapore, Thailand, Malaysia, Vietnam) in launching & following (e)CRM campaigns while monitoring clienteling programs. He / She ensures that the highest level of client experience is delivered in the market, through the implementation of Maison client-related campaigns / guidelines / tools which include:

Support the development and roll-out of mailing and e-mailing campaigns in collaboration with the Regional team and local agencies.

Coordinate Clienteling campaigns, including briefing, launch communication, follow-up, and KPI reporting.

Act as the main point of contact for boutiques on Clienteling App-related topics, including new features, bug follow-up, and improvement initiatives.

Monitor the adoption and usage of Clienteling tools across boutiques and support teams to maximize engagement.

Support follow-up on appointment booking and Queue Management systems.

Manage administrative tasks including stock movements, vendor management, and PO creation to ensure smooth operations.

Support additional cross-functional projects and initiatives as required.