Client Development Associate — CRM & Clienteling (SEA)

Richemont Luxury; Singapore; On-site; SGD 40,000 - 56,000; Full time

Job summary

Van Cleef & Arpels in Singapore is seeking a Client Development Assistant Manager to launch and monitor (e)CRM campaigns across Southeast Asia, ensuring the highest client experience in boutiques. The role focuses on client-related campaigns, guidelines and tools to elevate engagement and loyalty.

In this position you will coordinate Clienteling campaigns, brief launches, follow-up and KPI reporting, acting as the main contact for Clienteling App topics and supporting cross-functional

Qualifications

• First experience in the retail industry.
• Excellent organizational skills and attention to detail.
• Able to collaborate across departments and with stakeholders.
• Autonomous, proactive and solution oriented.

Responsibilities

• Support the development and roll-out of mailing and e-mailing campaigns in collaboration with the Regional team and local agencies.
• Coordinate Clienteling campaigns, including briefing, launch communication, follow-up, and KPI reporting.
• Act as the main point of contact for boutiques on Clienteling App-related topics, including new features, bug follow-up, and improvement initiatives.
• Monitor the adoption and usage of Clienteling tools across boutiques and support teams to maximize engagement.
• Support follow-up on appointment booking and Queue Management systems.
• Manage administrative tasks including stock movements, vendor management, and PO creation to ensure smooth operations.
• Support additional cross-functional projects and initiatives as required.

Skills

Retail experience

Organizational skills

Cross-department collab

Proactive

Tools

CRM campaigns

Job description

Van Cleef & Arpels in Singapore is seeking a Client Development Assistant Manager to launch and monitor (e)CRM campaigns across Southeast Asia, ensuring the highest client experience in boutiques. The role focuses on client-related campaigns, guidelines and tools to elevate engagement and loyalty.

In this position you will coordinate Clienteling campaigns, brief launches, follow-up and KPI reporting, acting as the main contact for Clienteling App topics and supporting cross-functional