Client Development Assistant (Jan - Jun'27)

FashionUnited; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Van Cleef & Arpels is seeking a Client Development Assistant to support the SEA market (Singapore, Thailand, Malaysia, Vietnam) in launching and monitoring eCRM campaigns and clienteling programs. You will collaborate with regional teams and local agencies to deliver excellence in client experience.

The role emphasizes maintaining strong client relationships, coordinating communications, and ensuring seamless operations across boutiques and supporting teams.

Qualifications

• First experience in the retail industry.
• Excellent organizational skills and attention to detail.
• Able to collaborate cross-department and with different stakeholders.
• Able to work autonomously, proactively and be solution oriented.

Responsibilities

• Launch & monitor eCRM campaigns in SEA markets.
• Oversee clienteling programs and KPI reporting.
• Ensure high level of client experience through campaigns and guidelines.
• Coordinate Clienteling campaigns: briefing, launch, follow-up, KPI reporting.

Skills

Clienteling

CRM campaigns

Cross-functional collaboration

Attention to detail

Autonomy

Tools

Clienteling app

Email campaigns tools

Microsoft Excel

Job description

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

You have a first experience in the retail industry. You have excellent organizational skills and attention to detail. You are able to build strong collaboration cross-department and with different stake holders. You are able to work autonomously, proactively and you are solution oriented.

What are we expecting from you?

As Client Development Assistant, you will the Client Development Assistant Manager within the South East Asia market (Singapore, Thailand, Malaysia, Vietnam) in launching & following (e)CRM campaigns while monitoring clienteling programs. He / She ensures that the highest level of client experience is delivered in the market, through the implementation of Maison client-related campaigns / guidelines / tools which include:

Support the development and roll-out of mailing and e-mailing campaigns in collaboration with the Regional team and local agencies.

Coordinate Clienteling campaigns, including briefing, launch communication, follow-up, and KPI reporting.

Act as the main point of contact for boutiques on Clienteling App-related topics, including new features, bug follow-up, and improvement initiatives.

Monitor the adoption and usage of Clienteling tools across boutiques and support teams to maximize engagement.

Support follow-up on appointment booking and Queue Management systems.

Manage administrative tasks including stock movements, vendor management, and PO creation to ensure smooth operations.

Support additional cross-functional projects and initiatives as required.

More than a role. We recruit for a career!

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.

Want to know more about working at Van Cleef & Arpels (Richemont)?