Senior Client Advisor - MBS

FERRAGAMO; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Base salary

Individual Commission

Store Commission

Job summary

Ferragamo in Singapore seeks a Senior Client Advisor (Sales) to deliver exceptional luxury customer service, cultivate meaningful client relationships, and drive sales on the floor. The role emphasizes client engagement, CRM-backed outreach, and a premium in-store experience.

The successful candidate will demonstrate at least five years in luxury retail or related sectors, exceptional communication, and the ability to manage multiple shifts, weekends, and high-pressure targets while maintaining

Qualifications

• Minimum 5 years of working experience in retail, luxury, beauty, or hospitality.
• Excellent communication and strong clienteling (client engagement & CRM database).
• Independent, detailed, and able to work in a fast-paced environment.
• Customer-oriented with a strong service flair.
• Willing to work retail hours including weekends and public holidays; morning, afternoon, and full shifts.
• Ability to carry and exceed individual sales targets.

Responsibilities

• Achieve individual KPIs: Unit Per Transaction (UPT) and Conversion rate.
• Assist in daily sales and weekly sales reporting to head office as needed.
• Maintain store appearance and visual merchandising: keep stockrooms neat, stocks displayed attractively, and organized by name/SKU.
• Manage stock transfers and ensure accurate recording to minimize stock loss.
• Acquire new clients and develop relationships by providing regular updates to Ferragamo database.

Skills

Communication skills

Clienteling / CRM

Attention to detail

Customer service

Tools

CRM software

Job description

Job Title: Senior Client Advisor (Sales)

Location: MBS (Marina Bay Sands)

Benefits: Base Salary + Individual Commission + Store Commission

Industry: Luxury Fashion

Job Mission

• Provide excellent and specialized customer service by creating emotionally enriched relationships with client
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiative
• Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performanc
• Transform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized
• Create a long-term authentic bond with clients by making them feel the experience is truly about them
• Demonstrate active leadership on selling floor, to drive individual and team objectives and be accountable for sales results

Main Responsibilities

Achieve individual KPIs:

• c) Unit Per Transaction (UPT)
• d) Conversion rate

Assist in daily sales and weekly sales reporting to head office (where necessary).

Store Appearance / Visual Merchandising

• Ensure store / stockroom are clean, neat and tidy always, product is properly stored, bags in dust bags, shoes by name/SKU and in size order.
• Ensure new stocks are displayed and merchandised in a timely and attractive manner.

Stock Management

• Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers
• Ensure all stock transfers into and out of the store are properly recorded to minimize stockloss

Customer Service & CRM

• Acquire new clients to Ferragamo database.
• Develop client relationships by providing clients regular updates.

Candidate Requirement

• Minimum 5 year of working experience in any retail business; fashion, luxury, beauty industry or customer service, hospitality industry. Luxury Retail experienced only.
• Good communication skills and strong in clienteling (Client engagement & CRM database)
• Independent, detailed and willing to work in a fast-paced environment
• Customer orientated with good service flair
• Able to work retail operating hours including weekends and public holidays. Morning Shift, Afternoon Shift, Full Shift.
• Be able to handle sales pressure (Carry individual sales target)