Cleaning Operation Executive

Fresh Cleaning Facilities Management Pte Ltd; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

Fresh Cleaning Facilities Management Pte Ltd seeks a Cleaning Operation Executive to oversee daily cleaning operations across multiple sites in Singapore. You will deploy cleaners, coordinate rosters, and conduct site inspections to maintain high cleaning standards.

The role requires hands-on management, strong communication, and the ability to handle weekend/public-holiday coverage. English is required; Mandarin or Malay is a plus for liaising with workers.

Qualifications

• Minimum educational level: GCE 'N'/ 'O' Level, NITEC, Diploma or equivalent.
• 1–2 years of experience in operations, cleaning, facilities or manpower coordination.
• Able to work independently and manage multiple sites.
• Good communication and interpersonal skills.
• Basic English; Mandarin or Malay is an advantage for liaising with workers.

Responsibilities

• Oversee the daily cleaning operations at assigned sites.
• Arrange and deploy cleaners, team leaders, and supervisors to worksites.
• Prepare duty rosters, work schedules and manpower planning.
• Source and arrange replacement staff in case of absenteeism or manpower shortage.
• Conduct regular site inspections and audits to ensure cleaning standards are met.
• Follow up on complaints, feedback and service issues from customers.
• Liaise with clients regarding cleaning schedules, site requirements and operational matters.
• Ensure cleaners follow SOPs, safety procedures and site requirements.
• Monitor attendance, punctuality and work performance of cleaners.
• Train and guide new cleaners and team leaders on proper cleaning methods and site expectations.
• Prepare incident reports, site reports, warning letters and other operational documentation when necessary.
• Coordinate delivery of cleaning chemicals, consumables, machinery and uniforms to sites.
• Monitor stock levels and ensure supplies at worksites.
• Work with HR/management on staff issues and recruitment needs.
• Ensure worksites are staffed during weekends, public holidays and festive periods.
• Respond promptly to urgent operational issues, emergencies and last-minute changes.
• Maintain good relationships with clients and workers.

Skills

Operation management

Cleaning operations

People management

Scheduling

Education

GCE/NITEC/Diploma

Tools

MS Word

MS Excel

Job description

Job Description

Cleaning Operation Executive

Job Summary

The Cleaning Operation Executive is responsible for overseeing the daily operations of cleaning services across assigned worksites. This includes manpower planning, deployment of cleaners, site inspections, client communication, stock and equipment coordination, and ensuring that cleaning standards are maintained.

The role requires a hands-on individual who is able to respond quickly to operational issues, manage workers effectively, and ensure smooth day-to-day operations, including weekends or public holidays when required.

Key Responsibilities

• Oversee the daily cleaning operations at assigned sites.
• Arrange and deploy cleaners, team leaders, and supervisors to worksites.
• Prepare duty rosters, work schedules, and manpower planning.
• Source and arrange replacement staff in the event of absenteeism, urgent leave, or manpower shortage.
• Conduct regular site inspections and audits to ensure cleaning standards are met.
• Follow up on complaints, feedback, and service issues from customers.
• Liaise with clients regarding cleaning schedules, site requirements, and operational matters.
• Ensure all cleaners follow company SOPs, safety procedures, and site requirements.
• Monitor attendance, punctuality, and work performance of cleaners.
• Train and guide new cleaners and team leaders on proper cleaning methods and site expectations.
• Prepare incident reports, site reports, warning letters, and other operational documentation when necessary.
• Coordinate delivery of cleaning chemicals, consumables, machinery, and uniforms to sites.
• Monitor stock levels and ensure sufficient supplies at all worksites.
• Work closely with HR and management regarding staff issues, disciplinary matters, resignations, and recruitment needs.
• Ensure worksites are properly staffed during weekends, public holidays, and festive periods.
• Respond promptly to urgent operational issues, emergencies, and last-minute changes.
• Maintain good relationships with both clients and workers.

Requirements

• Minimum GCE 'N' / 'O' Level, NITEC, Diploma or equivalent.
• At least 1-2 years of experience in operations, cleaning, facilities, or manpower coordination.
• Experience in the cleaning industry will be an advantage.
• Able to work independently and handle multiple sites at one time.
• Good communication and interpersonal skills.
• Able to speak and write basic English; ability to communicate in Mandarin or Malay is an advantage to liaise with workers.
• Good problem-solving skills and able to handle difficult situations calmly.
• Familiar with Microsoft Word, Excel, WhatsApp, and basic reporting.
• Possess Class 3 driving licence is an advantage.
• Willing to travel between sites.
• Willing to work beyond office hours, weekends, and public holidays when required.

Preferred Traits

• Responsible and dependable.
• Firm but approachable when managing workers.
• Good time management and organisational skills.
• Able to work under pressure and handle last-minute manpower issues.
• Hands-on and willing to go on-site when necessary.
• Detail-oriented and able to maintain high cleaning standards.

Working Hours

5.5 or 6-day work week depending on company operations.

May be required to work rotating shifts, weekends, or public holidays.

Must be contactable after office hours for urgent manpower or site issues.

Reporting To

Operations Manager / Senior Operations Executive / Director

Skills

OperationManagementCleaning Operation ExecutiveExecutiveCleaningPeople managementScheduling