Operation Executive

ONE HEART CLEANING PTE. LTD.; Singapore; On-site; SGD 45,000 - 67,000; Full time

Job summary

ONE HEART CLEANING PTE. LTD. is seeking an Operations Manager to oversee daily cleaning operations, plan manpower, and coordinate with HOD and clients to ensure high-quality service delivery.

The role includes recruiting staff, managing equipment and inventory, and enforcing safety protocols across sites. The candidate should have a Nitec or higher, IT savy, strong customer service, and excellent communication skills, with the ability to think strategically and juggle multiple priorities.

Qualifications

• Nitec & above in any discipline.
• IT savy requirement.
• Strong customer service skills.
• Strategic thinking with ability to juggle priorities.
• Excellent verbal and written communication; team-oriented.
• Good interpersonal skills; team player.
• Self-motivated, detail-oriented, high initiative.
• Experience in cleaning industry is a plus.
• Class 3 driving license (optional); ability to travel between sites.
• Commitment to company’s vision as a Social Enterprise.

Responsibilities

• Oversee daily operations; plan and schedule manpower based on project or customers' needs.
• Ensure periodic schedules are enforced and followed up.
• Coordinate with HOD and customers to ensure quality service delivery; compile, analyze, and review operation plans to improve procedures and quality of service.
• Ensure cleaning specialists adhere to safety measures during tasks.
• Recruit manpower for projects, including job fitting and matching of candidates.
• Manage inventory, cleaning equipment, and maintenance schedule; allocate equipment and supplies to projects.
• Monitor working time to ensure overtime aligns with payroll requirements.
• Maintain administrative records of all cleaners' schedules.
• Assist in resolving contract conflicts and report potential risks to management.
• Assist in negotiating terms, conditions, and pricing; ensure execution and satisfaction.
• Ensure budget guidelines are followed with explanations for deviations.
• Complete other duties as assigned by Director or HOD.

Skills

IT savy

Customer service

Strategic thinking

Multitasking

Verbal and written communication

Team player

Detail-oriented

Experience in cleaning industry

Driver's license (Class 3)

Commitment to social enterprise

Education

Nitec & above

Job description

1. 1. Oversee daily operations, plan and schedule manpower based on project or customers' needs.
2. 2. Ensure periodic schedules have been enforced and followed up accordingly.
3. 3. Coordinate with HOD and customers to ensure quality service delivery (compiling, analyzing, and review of operation plans to improve work procedures and quality service delivery)
4. 4. Ensure cleaning specialists adhere to safety measures when executing cleaning tasks/operations.
5. 5. Recruiting of manpower for projects. This includes job fitting and job matching of candidates.
6. 6. Manage inventory, cleaning equipment and maintenance schedule - allocating equipment and/or technologies and supplies to the project.
7. 7. Monitor working time to ensure that overtimes are completed correctly, meeting payroll requirement.
8. 8. Maintain proper administrative records of all cleaning specialists' schedule.
9. 9. Assist in resolving existing contract conflicts, and/or report potential risks on contractual changes to the management without delay.
10. 10. Assist in negotiating terms, conditions, and pricing, and ensure they are accurately executed and satisfied.
11. 11. Ensure that budget guidelines set are followed and deviation to these should be communicated with explanations.
12. 12. Completes other duties as assigned by the Director or HOD.

Requirements:

1. 1. Nitec & above (in any discipline)
2. 2. IT savvy
3. 3. Possess good customer service skills
4. 4. Demonstrated ability to think strategically and juggle multiple priorities.
5. 5. Excellent verbal and written communication skills and demonstrated success in working on a team.
6. 6. Good team player with effective communication and interpersonal skills
7. 7. Self-motivated, detail-attentive, show a high level of initiative.
8. 8. Experience in cleaning industry would be advantageous
9. 9. Class 3 driving license (optional), physically fit as it requires traveling around from site to site.
10. 10. Commitment to company’s vision and mission as a Social Enterprise.