Claims Support Specialist (Insurance & Client Service)

PACIFIC PRIME INSURANCE BROKERS SINGAPORE PTE. LTD.; Singapore; In loco; SGD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

Pacific Prime Insurance Brokers Singapore Pte. Ltd. is hiring a Claims Administrator to deliver high-quality service to HR teams and employees. You will handle claims, benefits inquiries, and pre-authorisation matters, while supporting Key Account Managers with investigations and reporting.

The role requires a diploma and at least 2 years in claims or client servicing in insurance, with a focus on accuracy, attention to detail, and strong communication skills.

Competenze

• 2+ years of experience in claims administration or client servicing within the insurance industry.
• Insurance certifications such as BCP, PGI, ComGI, and HI will be an advantage.
• Customer-focused with strong attention to detail, analytical and reconciliation skills.

Mansioni

• Attend to client inquiries via phone and email regarding claims, benefits, and pre-authorisation in a timely, professional manner.
• Communicate with members on policy utilisation and management of insurance policies.
• Support HR, group employees, and Key Account Managers in clarifying and investigating claims issues, including reimbursements.
• Manage claims appeals with insurers and explore resolution avenues.
• Process pre-authorisation requests and liaise with clinics and healthcare providers as required.
• Handle direct billing and e-claims enquiries for Key Account members and update relevant materials.
• Clarify benefit and policy enquiries with insurers, maintain claims records, and provide timely status updates.
• Assist in preparing service, claims reports and employee handbooks for renewals or client requests.
• Support team in reviewing insurers' direct billing facilities and help members locate providers.
• Perform any other ad hoc duties as assigned by Team Leader or Senior Manager.

Conoscenze

Customer service

Attention to detail

Analytical skills

Reconciliation

Formazione

Diploma

Descrizione del lavoro

Pacific Prime Insurance Brokers Singapore Pte. Ltd. is hiring a Claims Administrator to deliver high-quality service to HR teams and employees. You will handle claims, benefits inquiries, and pre-authorisation matters, while supporting Key Account Managers with investigations and reporting.

The role requires a diploma and at least 2 years in claims or client servicing in insurance, with a focus on accuracy, attention to detail, and strong communication skills.