Claims Operations & Records Admin Specialist

Morgan McKinley; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Morgan McKinley in Singapore is seeking a detail-oriented Claims Administration Officer to manage daily claims processing, data entry across core systems, and document tracking. You will provide essential operational support by coordinating follow-ups with stakeholders and ensuring records are audit-ready.

Key duties include handling daily claims tasks, maintaining accurate records, and assisting with inquiries via CRM tools.

Qualifications

• 1–3 years of operational administration experience, preferably in life insurance, claims processing, or policy servicing.
• Hands-on experience with CRM tools (e.g., Salesforce) and shared inbox case management platforms.
• Knowledge of life insurance claims lifecycles and medical documentation standards is a plus.
• Ability to learn and navigate multiple core mainframe systems efficiently.

Responsibilities

• Handle daily claims tasks, such as distributing manual cases and assisting with standard review workflows, drafting approvals/denials/ex-gratia notices per templates and SLAs.
• Maintain comprehensive record-keeping with version control across physical and digital files; keep archives audit-ready.
• Input and manage data across legacy and core platforms; maintain accuracy and timely reporting.
• Address inquiries via shared mailboxes and CRM tools, routing complex cases to senior claims evaluators.
• Cover workload spikes, training absences, and leaves; take on delegated duties as needed.

Skills

CRM tools

Data entry

Attention to detail

Records management

Education

ITE/ A-Level/ Diploma or equivalent

Tools

Salesforce

Job description

Morgan McKinley in Singapore is seeking a detail-oriented Claims Administration Officer to manage daily claims processing, data entry across core systems, and document tracking. You will provide essential operational support by coordinating follow-ups with stakeholders and ensuring records are audit-ready.

Key duties include handling daily claims tasks, maintaining accurate records, and assisting with inquiries via CRM tools.