Insurance Admin & Operations Specialist

MORGAN MCKINLEY PTE. LTD.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Morgan McKinley Pte Ltd is seeking a detail-oriented administrator to manage the NB mailbox, track rejection cases, and support project workflows in Singapore. You will handle daily reporting for NB, Endorsements, and Refunds, ensuring accurate processing and timely follow-up.

This role emphasizes quality assurance, proactive problem solving, and collaboration with the Sales team and Producers. Candidates should be proficient in Microsoft Office, eager to complete insurance certifications on

Qualifications

• 1 year of admin or project management experience; insurance industry a plus.
• Strong written communication skills.
• Excellent attention to detail and ability to analyze reports.
• Proactive learner with interest in business processes and tech.
• Willing to complete required insurance certifications on hire.

Responsibilities

• Mailbox Management & Issue Resolution: Oversee the FWB mailbox and track/reject cases.
• Daily Reporting & Quality Assurance: Review daily NB, Endorsements, and Refunds reports for accuracy.
• Sales & Auto Support: Manage Auto mailbox inquiries and provide email-based support to Sales for aftersales/collections.
• Feedback Consolidation: Gather and synthesize Producer feedback on FWB products and system functions.
• Process Optimization: Identify bottlenecks with project team and streamline workflows.
• System Testing & Rollout: Support new system updates with basic testing and bug reporting.

Skills

Written communication

Attention to detail

Self-motivated learner

Insurance certifications willingness

Tools

Microsoft Excel

Microsoft Word

Microsoft Office

Job description

Morgan McKinley Pte Ltd is seeking a detail-oriented administrator to manage the NB mailbox, track rejection cases, and support project workflows in Singapore. You will handle daily reporting for NB, Endorsements, and Refunds, ensuring accurate processing and timely follow-up.

This role emphasizes quality assurance, proactive problem solving, and collaboration with the Sales team and Producers. Candidates should be proficient in Microsoft Office, eager to complete insurance certifications on