Claims Admin. Officer - 12 Months Contract - S$4k

MORGAN MCKINLEY PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Morgan McKinley Pte Ltd is seeking a detail-oriented Claims Admin Officer in Singapore to manage daily claims processing, data entry, and document tracking. You will coordinate stakeholder follow-ups and ensure audit-ready records across core systems.

The role requires 1–3 years in operational administration, familiarity with CRM tools like Salesforce, and knowledge of life insurance claim lifecycles. Training on mainframe systems is provided.

Qualifications

• 1–3 years in operational administration in life insurance or claims processing.
• Experience with CRM tools and case management platforms.
• Familiarity with life insurance claims lifecycles and medical documentation standards.

Responsibilities

• Process daily insurance claims and draft official correspondence per templates.
• Maintain audit-ready records and organize physical/digital files.
• Enter data across legacy and core platforms, ensuring accuracy.
• Respond to inquiries via shared mailboxes and CRM, route complex cases.
• Support workload spikes and training absences as needed.

Skills

Data entry

Attention to detail

Tools

Salesforce

Shared inbox management

Job description

We are seeking a detail-oriented Claims Admin. Officer to manage daily insurance claims processing, data entry across core systems, and document tracking. In this role, you will provide vital operational support by coordinating stakeholder follow-ups and ensuring accurate, audit-ready records.

Key Responsibilities

• Handle daily operational claims tasks, such as distributing manual cases and assisting with standard review workflows. Draft and dispatch official correspondence (including approvals, denials, and ex-gratia notifications) strictly adhering to approved templates and established service level agreements.
• Oversee comprehensive record-keeping by organizing, indexing, and maintaining version control across both physical and digital files. Monitor outstanding paperwork actively to prevent workflow bottlenecks and ensure archives remain fully audit-compliant.
• Input and manage data across multiple legacy and core platforms (comprehensive training provided with the expectation of achieving fast proficiency). Maintain strict data accuracy, timeliness, and consistency to facilitate reliable operational reporting.
• Address general inquiries via shared mailboxes and CRM tools, routing complex or non-standard queries to senior claims evaluators. Coordinate closely with policyholders, agents, and medical institutions to track down necessary documentation and accelerate case progression.
• Step in to cover workload spikes, training absences, and scheduled leaves across the wider unit. Take on supplementary duties assigned by leadership to address shifting business priorities.

Requirements

• 1 to 3 years of background in operational administration, preferably within life insurance, claims processing, or policy servicing environments.
• Hands-on experience with CRM tools (such as Salesforce) and shared inbox case management platforms.
• Prior working knowledge of life insurance claims lifecycles and medical documentation standards is an advantage.
• High comfort level learning and navigating multiple core mainframe systems efficiently.

Morgan McKinley Pte Ltd

Koh Boon Sien

EA Licence No: 11C5502

EA Registration No. R1110345