Claims Communications Specialist

Recruit Express Pte Ltd; Singapore; On-site; SGD 39,000 - 56,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a claims coordinator to handle enquiries, route submissions, and respond professionally to customers and representatives. You will support follow-up calls to explain outcomes and escalate complex cases as needed.

The role involves maintaining accurate records and ensuring compliance with internal policies and regulatory requirements, with opportunities to assist on ad-hoc projects and administrative duties.

Qualifications

• Insurance background preferred.

Responsibilities

• Handle claims-related enquiries and requests via email within service turnaround timelines.
• Process and route claim submissions to the relevant team for assessment.
• Respond to customers and representatives on claim-related matters in a professional and timely manner.
• Support follow-up calls to explain claim outcomes when required.
• Manage appeals, feedback, and complaints, escalating complex cases where appropriate.
• Maintain accurate records and ensure compliance with internal policies and regulatory requirements.
• Assist with ad-hoc projects and administrative duties as assigned.

Job description

Recruit Express Pte Ltd in Singapore is seeking a claims coordinator to handle enquiries, route submissions, and respond professionally to customers and representatives. You will support follow-up calls to explain outcomes and escalate complex cases as needed.

The role involves maintaining accurate records and ensuring compliance with internal policies and regulatory requirements, with opportunities to assist on ad-hoc projects and administrative duties.