Claims Administration & Operations Specialist

Recruit Express Pte Ltd; Singapore; Vor Ort; SGD 33.000 - 58.000; Vollzeit

Zusammenfassung

Recruit Express Pte Ltd seeks an organized administrative professional to support its GI Claims team. The role focuses on handling claims data, processing payments, and maintaining documentation with accuracy and confidentiality.

You will register and organize claims, respond to inquiries, and ensure compliance with PDPA, laws, and internal controls while supporting ongoing audits and reports. Prior experience in insurance or claims is preferred.

Qualifikationen

• Prior experience in an administrative, operations, insurance or claims environment is required.
• Experience handling high-volume data entry, transaction processing, customer enquiries and document administration is required.
• Min 'O' Level, 'N' Level or higher qualification.
• BCP, PGI and CGI certifications are mandatory

Aufgaben

• Register new claims promptly and accurately, ensuring required information and supporting documents are recorded in the relevant systems.
• Create and update reserves and process claim payments based on documented instructions and within applicable approval controls.
• Prepare, organize, scan, upload and maintain claim correspondence and supporting documents.
• Respond to general customer enquiries professionally and escalating technical, coverage, complaint or authority-related matters to the appropriate Claims Handler or Claims Manager.
• Monitor assigned administrative work and complete tasks within the applicable claims service level agreements.
• Support monthly claim file reviews, audits, reconciliations, reporting and claims-related projects when required.
• Maintain confidentiality and handle personal data in accordance with PDPA requirements and internal policies.
• Comply with applicable laws, regulations, business standards, claims procedures and internal controls.
• Perform other administrative duties assigned to support the smooth operation of the GI Claims team

Kenntnisse

Administrative experience

Operations experience

Claims processing

Customer enquiries handling

Ausbildung

O' level / N' level or higher

BCP, PGI, CGI certifications

Jobbeschreibung

Recruit Express Pte Ltd seeks an organized administrative professional to support its GI Claims team. The role focuses on handling claims data, processing payments, and maintaining documentation with accuracy and confidentiality.

You will register and organize claims, respond to inquiries, and ensure compliance with PDPA, laws, and internal controls while supporting ongoing audits and reports. Prior experience in insurance or claims is preferred.