Claims, Analyst

AIA Hong Kong and Macau; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A multinational insurance company in Singapore is searching for a Claims Analyst who will be responsible for processing claim settlements and assisting clients with inquiries. The role requires a degree in Business and at least 3 years of relevant claims experience. Strong analytical and communication skills are essential. Join us in creating a healthier, sustainable future for everyone.

Qualifications

• Minimum 3 years of experience in Employee Benefits Claims or Medical Claims.
• Strong analytical skills and experience in data analysis is a plus.
• Proficient in verbal and written communication.

Responsibilities

• Process and decide on claim settlements within authority limits.
• Collaborate with brokers and corporate clients on claims inquiries.
• Perform claims data analysis to identify trends and gaps.

Skills

Analytical skills

Problem-solving

Communication skills

Interpersonal skills

Multi-tasking abilities

Education

Degree in Business or related discipline

Job description

Claims, Analyst page is loaded## Claims, Analystlocations: SG-Tampines Agency Buildingtime type: Full timeposted on: Posted Todayjob requisition id: JR-61835**At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.***It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.**And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.***About the Role**Supporting assigned channels by providing full claims support advisory.**Responsibilities:*** Process and decide on claim settlements and approve within authority limit* Ensure all enquiries are responded in a timely manner* Work closely with brokers/corporate clients/OSS on claims matters/enquiries/complaints* Liaise with healthcare providers, TPAs* Present to brokers/corporate clients on claim processes* Tracking of operational statistics for Claims reporting* Handling of exceptional claims escalated issues and appeals* Perform claims audit/review as and when assigned* Carry out task assigned by Team Lead and Head of Claims* Managing and responding for escalation cases/requests from OSS Contact Centre, Claims, and PMM team, Brokers and Direct clients and internal sections* Perform claims data analysis to monitor results and identify any gaps or trends as part of the Pro-Active Claims Management* Plan and execute User Acceptance Test (UAT) Test scenarios for digital projects and system enhancement* Support any other enhancements, internal and external projects as assigned**Requirements*** Degree Holder in Business or a related discipline preferred* Prior experience of no less than 3 years in Employee Benefits Claims or Medical Claims or Third-Party Administration management* Strong analytical and problem-solving skills, in developing solutions via digitalization, interest in operational systems and its efficiency* Good verbal & written communication skills and good interpersonal skills* Able to multi-task, meet tight deadlines and work in fast paced environment* The individual will need to be self-motivated, highly organized, able to work independently and goal oriented* Experience in data analysis is added advantage*Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.**You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.*