Business Support Admin Assistant (Insurance | 1 yr Contract) DT

MORGAN MCKINLEY PTE. LTD.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Morgan McKinley Pte Ltd is seeking a detail-oriented administrator to manage the NB mailbox, track rejection cases, and support project workflows in Singapore. You will handle daily reporting for NB, Endorsements, and Refunds, ensuring accurate processing and timely follow-up.

This role emphasizes quality assurance, proactive problem solving, and collaboration with the Sales team and Producers. Candidates should be proficient in Microsoft Office, eager to complete insurance certifications on

Qualifications

• 1 year of admin or project management experience; insurance industry a plus.
• Strong written communication skills.
• Excellent attention to detail and ability to analyze reports.
• Proactive learner with interest in business processes and tech.
• Willing to complete required insurance certifications on hire.

Responsibilities

• Mailbox Management & Issue Resolution: Oversee the FWB mailbox and track/reject cases.
• Daily Reporting & Quality Assurance: Review daily NB, Endorsements, and Refunds reports for accuracy.
• Sales & Auto Support: Manage Auto mailbox inquiries and provide email-based support to Sales for aftersales/collections.
• Feedback Consolidation: Gather and synthesize Producer feedback on FWB products and system functions.
• Process Optimization: Identify bottlenecks with project team and streamline workflows.
• System Testing & Rollout: Support new system updates with basic testing and bug reporting.

Skills

Written communication

Attention to detail

Self-motivated learner

Insurance certifications willingness

Tools

Microsoft Excel

Microsoft Word

Microsoft Office

Job description

Key Responsibilities

• Mailbox Management & Issue Resolution:Oversee the FWB mailbox, taking ownership of effectively tracking and resolving rejection cases.
• Daily Reporting & Quality Assurance:Review daily reports for New Business (NB), Endorsements, and Refunds to ensure all transactions are processed accurately.
• Sales & Auto Support:Manage general inquiries via the Auto mailbox and provide email-based support to the Sales Team for aftersales and collection requests.
• Feedback Consolidation:Gather and synthesize feedback from Producers regarding FWB products and system functionalities to inform future improvements.
• Process Optimization:Collaborate with the project team to identify operational bottlenecks and pain points, helping to streamline workflows and enhance the user experience.
• System Testing & Rollout:Support the implementation of new system updates by participating in basic testing and documenting/reporting any bugs.

Requirements

• Minimally 1 year of relevant experience in an administrative or project management capacity. (Prior experience in the insurance industry is a strong advantage)
• Excellent written communication skills
• High attention to detail, particularly when managing and analyzing reports. Solid proficiency in Microsoft Office Suite (especially Excel and Word).
• A proactive, self-motivated learner with a genuine interest in how business processes and technology intersect to drive efficiency.
• Candidates must be willing to complete the required insurance certifications upon hire.

Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.

Morgan McKinley Pte Ltd

Debbie Tan Mei Lin

EA Licence No: 11C5502

EAP Registration No: R26159853