Claims Admin Officer

Morgan McKinley; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Morgan McKinley in Singapore is seeking a detail-oriented Claims Administration Officer to manage daily claims processing, data entry across core systems, and document tracking. You will provide essential operational support by coordinating follow-ups with stakeholders and ensuring records are audit-ready.

Key duties include handling daily claims tasks, maintaining accurate records, and assisting with inquiries via CRM tools.

Qualifications

• 1–3 years of operational administration experience, preferably in life insurance, claims processing, or policy servicing.
• Hands-on experience with CRM tools (e.g., Salesforce) and shared inbox case management platforms.
• Knowledge of life insurance claims lifecycles and medical documentation standards is a plus.
• Ability to learn and navigate multiple core mainframe systems efficiently.

Responsibilities

• Handle daily claims tasks, such as distributing manual cases and assisting with standard review workflows, drafting approvals/denials/ex-gratia notices per templates and SLAs.
• Maintain comprehensive record-keeping with version control across physical and digital files; keep archives audit-ready.
• Input and manage data across legacy and core platforms; maintain accuracy and timely reporting.
• Address inquiries via shared mailboxes and CRM tools, routing complex cases to senior claims evaluators.
• Cover workload spikes, training absences, and leaves; take on delegated duties as needed.

Skills

CRM tools

Data entry

Attention to detail

Records management

Education

ITE/ A-Level/ Diploma or equivalent

Tools

Salesforce

Job description

We are seeking a detail-oriented Claims Administration Officer to manage daily insurance claims processing, data entry across core systems, and document tracking. In this role, you will provide vital operational support by coordinating stakeholder follow-ups and ensuring accurate, audit-ready records.

Key Responsibilities:

• Handle daily operational claims tasks, such as distributing manual cases and assisting with standard review workflows. Draft and dispatch official correspondence (including approvals, denials, and ex-gratia notifications) strictly adhering to approved templates and established service level agreements.
• Oversee comprehensive record-keeping by organizing, indexing, and maintaining version control across both physical and digital files. Monitor outstanding paperwork actively to prevent workflow bottlenecks and ensure archives remain fully audit-compliant.
• Input and manage data across multiple legacy and core platforms (comprehensive training provided with the expectation of achieving fast proficiency). Maintain strict data accuracy, timeliness, and consistency to facilitate reliable operational reporting.
• Address general inquiries via shared mailboxes and CRM tools, routing complex or non-standard queries to senior claims evaluators. Coordinate closely with policyholders, agents, and medical institutions to track down necessary documentation and accelerate case progression.
• Step in to cover workload spikes, training absences, and scheduled leaves across the wider unit. Take on supplementary duties assigned by leadership to address shifting business priorities.

Requirements:

• Holds an ITE, A-Level, Diploma or an equivalent academic qualification.
• 1 to 3 years of background in operational administration, preferably within life insurance, claims processing, or policy servicing environments.
• Hands-on experience with CRM tools (such as Salesforce) and shared inbox case management platforms.
• Prior working knowledge of life insurance claims lifecycles and medical documentation standards is an advantage.
• High comfort level learning and navigating multiple core mainframe systems efficiently.