Cisco UCM Support Engineer — UC Troubleshooter

RAPSYS TECHNOLOGIES PTE LTD; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD in Singapore is seeking a skilled Cisco UCM Support Engineer to join the team. You will provide expert UCM support, troubleshoot issues, and drive upgrades and configurations to maintain a reliable communications backbone.

The ideal candidate has hands-on Cisco UCM experience, strong SIP/H.323 knowledge, and proven troubleshooting in enterprise environments. You will collaborate with clients and internal teams to ensure optimal performance.

Qualifications

• Proficiency with Cisco Unified Communications Manager (UCM).
• Strong troubleshooting skills in enterprise environments.
• Solid knowledge of voice networking protocols SIP and H.323.
• Excellent communication abilities and team collaboration.
• Ability to work independently in a fast-paced setting.

Responsibilities

• Provide expert support for Cisco UCM and resolve incidents.
• Troubleshoot issues and implement effective solutions.
• Manage upgrades, patches, and configuration changes.
• Collaborate with internal teams and clients for optimal performance.
• Monitor system health and proactively resolve problems.
• Document incidents and resolutions clearly.

Skills

Cisco UCM

Troubleshooting

Voice networking (SIP, H.323)

Communication

Teamwork

Job description

RAPSYS TECHNOLOGIES PTE LTD in Singapore is seeking a skilled Cisco UCM Support Engineer to join the team. You will provide expert UCM support, troubleshoot issues, and drive upgrades and configurations to maintain a reliable communications backbone.

The ideal candidate has hands-on Cisco UCM experience, strong SIP/H.323 knowledge, and proven troubleshooting in enterprise environments. You will collaborate with clients and internal teams to ensure optimal performance.