Cisco UCM Support Engineer

RAPSYS TECHNOLOGIES PTE LTD; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD in Singapore is seeking a skilled Cisco UCM Support Engineer to join the team. You will provide expert UCM support, troubleshoot issues, and drive upgrades and configurations to maintain a reliable communications backbone.

The ideal candidate has hands-on Cisco UCM experience, strong SIP/H.323 knowledge, and proven troubleshooting in enterprise environments. You will collaborate with clients and internal teams to ensure optimal performance.

Qualifications

• Proficiency with Cisco Unified Communications Manager (UCM).
• Strong troubleshooting skills in enterprise environments.
• Solid knowledge of voice networking protocols SIP and H.323.
• Excellent communication abilities and team collaboration.
• Ability to work independently in a fast-paced setting.

Responsibilities

• Provide expert support for Cisco UCM and resolve incidents.
• Troubleshoot issues and implement effective solutions.
• Manage upgrades, patches, and configuration changes.
• Collaborate with internal teams and clients for optimal performance.
• Monitor system health and proactively resolve problems.
• Document incidents and resolutions clearly.

Skills

Cisco UCM

Troubleshooting

Voice networking (SIP, H.323)

Communication

Teamwork

Job description

We are seeking a skilled and dedicated Cisco UCM Support Engineer to join our team in Singapore. If you have a strong background in Unified Communications Manager (UCM) and enjoy troubleshooting, optimizing systems, and delivering exceptional technical support, this is the role for you! Bring your expertise and help us maintain seamless communication infrastructure for our clients.

What You'll Do:

• Provide expert support for Cisco Unified Communications Manager (UCM)
• Troubleshoot system issues and implement effective solutions
• Manage upgrades, patches, and configuration changes
• Collaborate with internal teams and clients to ensure optimal performance
• Monitor system health and proactively resolve potential problems
• Document processes, incidents, and resolutions clearly

What We're Looking For:

• Minimum 5 years of hands-on experience with Cisco UCM
• Strong knowledge of voice networking protocols (SIP, H.323)
• Proven troubleshooting skills in enterprise environments
• Excellent communication and teamwork abilities
• Ability to work independently in a fast-paced office setting