Cisco UCM & VC Support Engineer (L2/L3)

RAPSYS TECHNOLOGIES PTE. LTD.

Singapore

On-site

SGD 60,000 - 90,000

Full time

6 days ago

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Job summary

RAPSYS Technologies PTE. LTD. in Singapore is seeking a Support Engineer for Cisco UCM / AV / VOIP to maintain and optimize unified communications environments.

You will administer Cisco UCM, Webex Cloud services, and ensure smooth interoperability with Cisco video, Webex, Zoom, and Teams. The role requires hands-on incident and change management, plus strong networking fundamentals (TCP/IP, DNS, DHCP, QoS, VLANs).

Qualifications

Experience administering Cisco UCM / CUCM environments.
Knowledge of SIP and H.323 protocols.
Familiarity with Webex and video conferencing systems.
Experience in incident and change management.
Strong networking fundamentals: TCP/IP, DNS, DHCP, QoS, VLANs.

Responsibilities

Administer and support Cisco UCM/CUCM environments.
Design and support interoperability between Cisco Video Conferencing and Webex Cloud.
Provide L2/L3 support for conference rooms and peripherals.
Plan VC technology refresh projects and support high-profile corporate events.
Coordinate with design and AV vendors to ensure technical alignment.

Skills

Cisco UCM

Video Conferencing

Webex Room devices

Cisco codecs

SIP

H.323

Video protocols

Webex

Zoom/Teams

Incident management

Network fundamentals

Job description

RAPSYS Technologies PTE. LTD. in Singapore is seeking a Support Engineer for Cisco UCM / AV / VOIP to maintain and optimize unified communications environments.

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