UC Engineer: Cisco UC & Contact Center Specialist

Logicalis Asia Pacific

Singapore

On-site

SGD 60,000 - 90,000

Full time

14 days+
Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Logicalis Asia Pacific is seeking an experienced UC/CC engineer to join a regional team in Singapore. The role focuses on managing Cisco UC systems, troubleshooting, and coordinating with internal engineers and vendors to ensure seamless communication services for clients.

You will maintain ITSM processes, create technical guides, and support third-party integrations while staying updated on industry trends. The position offers a collaborative culture within a global organisation.

Qualifications

  • Experience managing and troubleshooting UC and contact centre solutions.
  • Experience with CUCM, Unity Connection, Jabber and UCCX.
  • Knowledge of Cisco Telepresence endpoints and related hardware.
  • Experience integrating third-party apps with CUCM.

Responsibilities

  • Understand and familiarize with ITSM and Support Operations.
  • Manning ticketing platform and support email during office hours.
  • Ensure prompt, courteous customer communications.
  • Lead troubleshooting sessions and drive remediation.
  • Develop system documentation and user guides.

Skills

Experience managing & troubleshooting
Customer oriented communication
Willingness to learn and grow
Clear and concise communication

Education

Graduates in IT/Infocomm/CS
CCNP/CCIE Collaboration preferred

Tools

CUCM
Unity Connection
Cisco IMP
Jabber
Expressways
UCCX
CMS
UCCE
PCCE
Cisco Voice Gateways
CUBE
MGCP
H.323
SIP
Voice recording systems (AQM/Calabrio/Verint)

Job description

Logicalis Asia Pacific is seeking an experienced UC/CC engineer to join a regional team in Singapore. The role focuses on managing Cisco UC systems, troubleshooting, and coordinating with internal engineers and vendors to ensure seamless communication services for clients.

You will maintain ITSM processes, create technical guides, and support third-party integrations while staying updated on industry trends. The position offers a collaborative culture within a global organisation.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Cisco UC Systems Engineer - Voice & Collaboration
Cisco UC Systems Engineer - Voice & Collaboration

Logicalis GmbH • Singapore

On-site
SGD 70,000 - 110,000
Cisco Unified Communications Engineer
Cisco Unified Communications Engineer

Logicalis • Singapore

On-site
SGD 60,000 - 115,000
Cisco UC Engineer – Voice & Contact Center Expert
Cisco UC Engineer – Voice & Contact Center Expert

All jobs • Singapore

On-site
SGD 60,000 - 90,000
Unified Communication Engineer
Unified Communication Engineer

Logicalis • Singapore

On-site
SGD 60,000 - 115,000
UC Engineer
UC Engineer

Logicalis GmbH • Singapore

On-site
SGD 70,000 - 110,000
Cisco UCM Support Engineer
Cisco UCM Support Engineer

RAPSYS TECHNOLOGIES PTE LTD • Singapore

On-site
SGD 90,000 - 130,000
UC Engineer
UC Engineer

Logicalis Asia Pacific • Singapore

On-site
SGD 60,000 - 90,000
UC Engineer
UC Engineer

All jobs • Singapore

On-site
SGD 60,000 - 90,000
Cisco UC Support Engineer
Cisco UC Support Engineer

GECO Asia Pte Ltd • Singapore

On-site
SGD 70,000 - 110,000
Cisco UCM Support Engineer
Cisco UCM Support Engineer

Tap Growth ai • Singapore

On-site
SGD 60,000 - 90,000