UC Engineer: Cisco UC & Contact Center Specialist

Logicalis Asia Pacific; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Logicalis Asia Pacific is seeking an experienced UC/CC engineer to join a regional team in Singapore. The role focuses on managing Cisco UC systems, troubleshooting, and coordinating with internal engineers and vendors to ensure seamless communication services for clients.

You will maintain ITSM processes, create technical guides, and support third-party integrations while staying updated on industry trends. The position offers a collaborative culture within a global organisation.

Qualifications

• Experience managing and troubleshooting UC and contact centre solutions.
• Experience with CUCM, Unity Connection, Jabber and UCCX.
• Knowledge of Cisco Telepresence endpoints and related hardware.
• Experience integrating third-party apps with CUCM.

Responsibilities

• Understand and familiarize with ITSM and Support Operations.
• Manning ticketing platform and support email during office hours.
• Ensure prompt, courteous customer communications.
• Lead troubleshooting sessions and drive remediation.
• Develop system documentation and user guides.

Skills

Experience managing & troubleshooting

Customer oriented communication

Willingness to learn and grow

Clear and concise communication

Education

Graduates in IT/Infocomm/CS

CCNP/CCIE Collaboration preferred

Tools

CUCM

Unity Connection

Cisco IMP

Jabber

Expressways

UCCX

CMS

UCCE

PCCE

Cisco Voice Gateways

CUBE

MGCP

H.323

SIP

Voice recording systems (AQM/Calabrio/Verint)

Job description

Logicalis Asia Pacific is seeking an experienced UC/CC engineer to join a regional team in Singapore. The role focuses on managing Cisco UC systems, troubleshooting, and coordinating with internal engineers and vendors to ensure seamless communication services for clients.

You will maintain ITSM processes, create technical guides, and support third-party integrations while staying updated on industry trends. The position offers a collaborative culture within a global organisation.