Channel Manager

HILTI ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 75,000 - 95,000; Full time

Job summary

A global leader in construction innovation is seeking a Channel Manager in Singapore to enhance customer service and e-business channels. The ideal candidate will have a background in business or supply chain and experience managing teams. This role offers training, career mentoring, and opportunities for growth in a diverse and inclusive environment.

Benefits

Ongoing training

Career mentoring

Opportunities for career growth

Qualifications

• Proven experience in identifying improvement areas and developing innovative solutions.
• Experience leading and implementing change in multi-cultural environments.
• Self-motivated with strong persuasion skills.

Responsibilities

• Grow sustainable customer service and e-business channels.
• Develop strategies for customer engagement on Hilti Online.
• Lead a high-performing inclusive team.

Skills

Customer orientation

Problem-solving

Leadership

Process improvement

Team development

Education

Degree in business, supply chain, project management or relevant field

MBA

Tools

MS Office

SAP

Job description

Multiply Growth Through Partners. Unlock Your Potential in High-Performance Distribution

We are looking for a high caliber Channel Manager with strong business acumen to unleash your high potential. Our people come from different backgrounds with a shared dedication to high performance and consistent results.

What You’ll do

• Responsible for growing and establishing value adding sustainable customer service and e-business (Hilti Online, eb2b) channel in line with Market Organization strategy
• Derive a clear strategy for channels from Marketing Organization market reach/marketing strategy with a roadmap of activities inclusive of customer engagement on Hilti Online in line with regional and global channel strategy
• Create a caring and performance-oriented environment by role modelling Hilti values, behaviors and attitudes.
• Demonstrate entrepreneurial leadership skills to be creative, take calculable risks, bring the best out of his/her team
• Build a high performing team and inclusive team, and develop your team members in their current role and beyond
• Achieve results by making yourself and your team accountable for their actions
• Continuous Improvement Process (CIP) by initiating and driving ongoing process improvements in collaboration with other departments
• Responsible for execution of Internal controls (ICS) for customer service
• Manage call center operations successfully by maintaining shift and capacity planning
• Hands on call handling in order to get own deep understanding of customer needs and operational challenges in collaboration with sales and finance. Take personal ownership of complex customer requests/complaints and drive resolution.
• Improve Customers engagement on Hilti Online
• We have more than 200,000 interactions with our customers every day. It’s how we get to know their businesses, understand their needs and develop the precise products and services that will help them.

What You’ll Bring

• Degree in business, supply chain, project management or other relevant field. MBA is preferred
• Proficient in MS Office and knowledge in SAP is vital
• Strong customer orientation and problem-solving and can-do attitude
• Proven experience in identifying improvement areas and developing innovative solutions to ensure process excellence
• Experience to lead & implement change
• Self-motivated, highly energetic with persuasion skill and willingness to explore self-potential in different area
• Proven experience to work in multi-culture environment, ability to work with stakeholders from different background
• High ambition to develop your long-term career at Hilti

What’s In It for You

We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibilities from the start. You work in a team with a positive attitude and receive maximum support. In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting opportunities to move around the business.

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation we strengthen our teams, our innovation, and our impact, making construction better together.