Channel Fulfillment Analyst - Data-Driven Ops & Delivery

Apple; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Apple Singapore is seeking a Channel Fulfilment Analyst to manage reseller orders and returns, ensure timely delivery, and apply analytics to streamline fulfilment processes. The role focuses on using data to improve costs and service levels across the channel fulfilment function.

You will define configurations for new product introductions, lead process improvements, and support regional initiatives, while coaching others on best practices in order and returns management.

Qualifications

• Bachelor’s degree in engineering, statistics, mathematics, operations, business management or finance is preferred.
• Strong verbal and written communication to present findings to senior management.

Responsibilities

• Independently process order and returns management activities and handle reseller inquiries per SOP, SLA, and SOX.
• Define and lead rollout of New Product Introduction order management activities when required.
• Champion and improve channel fulfilment, order and returns processes and SOPs across sub-regions or lines of business.
• Drive fulfilment KPIs by identifying issues, root-causing them, and implementing scalable preventive solutions.
• Participate in regional/global capital improvement projects including business requirements and user acceptance testing.
• Coach and train channel fulfilment analysts on fulfilment, order and returns processes.

Skills

Analytical

Attention to detail

Communication

Education

Bachelor’s Degree in Engineering or Analytics or Business

Tools

SAP

Excel

Tableau

Job description

Apple Singapore is seeking a Channel Fulfilment Analyst to manage reseller orders and returns, ensure timely delivery, and apply analytics to streamline fulfilment processes. The role focuses on using data to improve costs and service levels across the channel fulfilment function.

You will define configurations for new product introductions, lead process improvements, and support regional initiatives, while coaching others on best practices in order and returns management.