Customer Support Engineer: Order Fulfillment & NSR Liaison

Applied Materials, Inc.; Singapore; On-site; SGD 56,000 - 89,000; Full time

Job summary

Applied Materials in Singapore seeks an Order Fulfillment Specialist to translate customer sales orders into delivery commitments, coordinating with product line managers, engineering, and operations to ensure on-time shipments.

You will manage booking, shipping, and change requests, communicate status to customers, and escalate issues when needed. The role requires cross-functional collaboration, strong organizational skills, and a proactive problem-solving mindset.

Qualifications

• Requires in-depth knowledge and experience in the role.
• Solves complex problems; takes a new perspective using existing solutions.
• Acts as a resource for colleagues with less experience.

Responsibilities

• Translate customer sales orders into device delivery commitments within manufacturing guidelines.
• Process non-standard requests (NSRs) from customers with Product Line Managers and Engineering.
• Coordinate communications of order shipment status and configuration changes between operations and account teams.
• Communicate status and maintenance of commitments to customers, including source inspections.
• Manage the order fulfillment process from forecast to shipment.

Skills

Cross-functional collaboration

Order processing

Communication

Problem solving

Job description

Applied Materials in Singapore seeks an Order Fulfillment Specialist to translate customer sales orders into delivery commitments, coordinating with product line managers, engineering, and operations to ensure on-time shipments.

You will manage booking, shipping, and change requests, communicate status to customers, and escalate issues when needed. The role requires cross-functional collaboration, strong organizational skills, and a proactive problem-solving mindset.