Channel Fulfillment Analyst(12 Months Contract)

Apple; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Apple Singapore is seeking a Channel Fulfilment Analyst to manage reseller orders and returns, ensure timely delivery, and apply analytics to streamline fulfilment processes. The role focuses on using data to improve costs and service levels across the channel fulfilment function.

You will define configurations for new product introductions, lead process improvements, and support regional initiatives, while coaching others on best practices in order and returns management.

Qualifications

• Bachelor’s degree in engineering, statistics, mathematics, operations, business management or finance is preferred.
• Strong verbal and written communication to present findings to senior management.

Responsibilities

• Independently process order and returns management activities and handle reseller inquiries per SOP, SLA, and SOX.
• Define and lead rollout of New Product Introduction order management activities when required.
• Champion and improve channel fulfilment, order and returns processes and SOPs across sub-regions or lines of business.
• Drive fulfilment KPIs by identifying issues, root-causing them, and implementing scalable preventive solutions.
• Participate in regional/global capital improvement projects including business requirements and user acceptance testing.
• Coach and train channel fulfilment analysts on fulfilment, order and returns processes.

Skills

Analytical

Attention to detail

Communication

Education

Bachelor’s Degree in Engineering or Analytics or Business

Tools

SAP

Excel

Tableau

Job description

Summary
The mission of Pacific Reseller Operations is to be the voice of Reseller Channel within Operations to ensure our products are in the right places at the right time, supporting Sales and our Partners to achieve Apple’s financial goals. We are focused on managing our supply chain as efficiently as possible, in order to maximise sell through while aiming for a frictionless Channel fulfilment experience for our partners. Within the Reseller Operations team, the Channel Fulfilment Analyst is responsible for ensuring orders and returns are managed, executed and delivered on time and applying analytics and insights to streamline or automate fulfilment processes in support of Apple’s Weekly Channel Ful fulfilment to Resellers.

Description

• Independently process Order and/or Returns Management activities and manage Reseller inquiries (Order Cancellations, Repricing, Returns & Delivery Escalations) in accordance to Standard Operating Procedures (SOP), Target Service Levels (SLA) and SOX requirements
• Define and lead the rollout of New Product Introduction Order Management Activities such as System Configurations and Order Transition Plans when required
• Champion and continuously improve Channel Fulfilment, Order and/or Returns Management processes or Standard Operating Procedures (SOP) for sub-regions and/or lines of businesses
• Responsible for driving key fulfilment, cost, work driver and service level metrics (KPIs) by identifying and root causing issues, developing scalable preventive solutions and leading its rollout
• Participate and/or represent Regional/Global Capital Improvement Projects including Business Requirements Definition and User Acceptance Testing (UAT)
• Coach and train Channel Fulfilment Analysts on Fulfilment, Order and/or Returns Processes

Minimum Qualifications

• Bachelor’s Degree in fields such as Engineering, Statistics, Mathematics, Operations, Business Management or Finance is preferred.
• Strong verbal and written communicator with the ability to articulate complex issues, findings or analysis to senior management in a clear and concise manner.

Key Qualifications

• 1 to 3 years of experience in an Operations role such as Operations Management, Industrial Engineering, Returns & Delivery Management and/or Logistics. Experience in Order or Returns Management is preferred
• Demonstrate attention to details, capability to manage and prioritise competing tasks and ability to deliver quality results under compressed timelines
• Proven analytical problem solver with ability to root cause complex issues using analytics to resolve and design short term remediation and/or long term improvement initiatives within and across functional departments
• Strong relationship management and interpersonal skills with the ability to build new and strengthen existing relationships with cross functional stakeholders and senior management

Preferred Qualifications

• Experience in customs and/or regulations within Asian countries is an added advantage
• Japanese and Korean Language proficiency is an added asset (but not required)
• Knowledge/experience of working on SAP is an added advantage
• Proven expertise with data analytics and visualisation tools such as Excel, Tableau, Macros etc

Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities and in accordance with local requirements. Apple is a drug-free workplace.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Role Number: 200338277-3278