Channel Fulfillment Analyst(12 Months Contract)

Apple, Inc.; Singapore; Presencial; SGD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Apple Inc. in Singapore is seeking a Channel Fulfilment Analyst to manage orders and returns from Resellers, ensuring on-time delivery and adherence to SOPs. You will analyze fulfilment metrics, drive improvements, and collaborate across regional teams to meet Apple's channel goals.

The role requires 1–3 years in an Operations setting, strong analytical skills, and experience with SAP, Excel and Tableau. This is a Singapore-based position within Apple’s Operations and Supply Chain group.

Formación

• Bachelor’s Degree in fields such as Engineering, Statistics, Mathematics, Operations, Business Management or Finance is preferred.
• Strong verbal and written communicator with the ability to articulate complex issues, findings or analysis to senior management in a clear and concise manner.

Responsabilidades

• Process orders and/or returns management activities in accordance to SOP, SLA and SOX requirements.
• Define and lead rollout of New Product Introduction Order Management Activities (system configurations and order transition plans).
• Champion and continuously improve Channel Fulfilment, Order and/or Returns Management SOPs for sub-regions and lines of business.
• Drive fulfilment KPIs by identifying root causes and developing scalable preventive solutions.
• Participate in Regional/Global Capital Improvement Projects including Business Requirements Definition and UAT.
• Coach and train Channel Fulfilment Analysts on Fulfilment, Order and/or Returns Processes.

Conocimientos

Analytical thinking

Attention to detail

Stakeholder management

Educación

Bachelor’s degree in relevant field

Herramientas

SAP

Excel

Tableau

Descripción del empleo

Singapore, Singapore Operations and Supply Chain

The mission of Pacific Reseller Operations is to be the voice of Reseller Channel within Operations to ensure our products are in the right places at the right time, supporting Sales and our Partners to achieve Apple’s financial goals. We are focused on managing our supply chain as efficiently as possible, in order to maximise sell through while aiming for a frictionless Channel fulfilment experience for our partners. Within the Reseller Operations team, the Channel Fulfilment Analyst is responsible for ensuring orders and returns are managed, executed and delivered on time and applying analytics and insights to streamline or automate fulfilment processes in support of Apple’s Weekly Channel Fulfilment to Resellers.

Description

• Independently process Order and/or Returns Management activities and manage Reseller inquiries (Order Cancellations, Repricing, Returns & Delivery Escalations) in accordance to Standard Operating Procedures (SOP), Target Service Levels (SLA) and SOX requirements
• Define and lead the rollout of New Product Introduction Order Management Activities such as System Configurations and Order Transition Plans when required
• Champion and continuously improve Channel Fulfilment, Order and/or Returns Management processes or Standard Operating Procedures (SOP) for sub-regions and/or lines of businesses
• Responsible for driving key fulfilment, cost, work driver and service level metrics (KPIs) by identifying and root causing issues, developing scalable preventive solutions and leading its rollout
• Participate and/or represent Regional/Global Capital Improvement Projects including Business Requirements Definition and User Acceptance Testing (UAT)
• Coach and train Channel Fulfilment Analysts on Fulfilment, Order and/or Returns Processes

Minimum Qualifications

• Bachelor’s Degree in fields such as Engineering, Statistics, Mathematics, Operations, Business Management or Finance is preferred.
• Strong verbal and written communicator with the ability to articulate complex issues, findings or analysis to senior management in a clear and concise manner.

Key Qualifications

• 1 to 3 years of experience in an Operations role such as Operations Management, Industrial Engineering, Returns & Delivery Management and/or Logistics. Experience in Order or Returns Management is preferred
• Demonstrate attention to details, capability to manage and prioritise competing tasks and ability to deliver quality results under compressed timelines
• Proven analytical problem solver with ability to root cause complex issues using analytics to resolve and design short term remediation and/or long term improvement initiatives within and across functional departments
• Strong relationship management and interpersonal skills with the ability to build new and strengthen existing relationships with cross functional stakeholders and senior management

Preferred Qualifications

• Experience in customs and/or regulations within Asian countries is an added advantage
• Japanese and Korean Language proficiency is an added asset (but not required)
• Knowledge/experience of working on SAP is an added advantage
• Proven expertise with data analytics and visualisation tools such as Excel, Tableau, Macros etc

Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities and in accordance with local requirements. Apple is a drug-free workplace.

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