Logistics Services Specialist (12-month Contract)

Apple; Singapore; On-site; SGD 45,000 - 78,000; Full time

Job summary

Apple, Inc. is seeking a Logistics Services Specialist for a 12-month contract in Singapore. You will manage the undelivered shipments, collaborate with internal teams and logistics partners, and use data to uncover insights to improve delivery performance.

In this role, you will build dashboards, monitor key metrics, and adapt to peak periods. Strong Excel skills and experience with Tableau or similar BI tools are essential, along with effective communication across teams.

Qualifications

• 3+ years in logistics operations or customer service.
• Clear communication skills across writing, speaking, and presenting.
• Strong Excel skills and experience using analytics or BI tools (Tableau, GBI).
• Ability to interpret data and use it to guide decisions.

Responsibilities

• Oversee the customer fulfilment experience by tracking key metrics and resolving shipping exceptions.
• Work with partners across Inbound, Outbound, our Distribution Center, the Contact Center, Reseller Ops, Retail Fulfilment, and 3PLs.
• Review partner performance and customer behaviour to spot issues and take action.
• Build dashboards and reports with support from our Business Process Re-engineering team.
• Support peak periods and adjust to shifting operational needs.

Skills

Logistics operations

Customer service

Clear communication

Excel

Tableau

Tools

Tableau

SAP

Apple internal databases

Job description

Logistics Services Specialist (12-month Contract)

Singapore, Singapore Operations and Supply Chain

The Pacific Logistics team keeps Apple's Operations running smoothly. We work with leading logistics partners and internal teams across Asia Pacific to move, store, and deliver Apple products with care and speed. Whether we're supporting online customers, retail stores, or our channel partners, we make sure every delivery feels seamless.

Description

As a Logistics Services Specialist, you'll help us keep customers happy by managing undelivered shipments and working closely with teams across Apple and our logistics network. You'll use data to uncover insights, solve real problems, and help us improve how we deliver every day! It's a role where you'll learn quickly, make an impact, and grow with a team that supports you.

Responsibilities

• Oversee the customer fulfilment experience by tracking key metrics and resolving shipping exceptions.
• Work with partners across Inbound, Outbound, our Distribution Center, the Contact Center, Reseller Ops, Retail Fulfilment, and 3PLs.
• Review partner performance and customer behaviour to spot issues and take action.
• Build dashboards and reports with support from our Business Process Re-engineering team.
• Support peak periods and adjust to shifting operational needs.

Minimum Qualifications

• 3+ years in logistics operations or customer service.
• Clear communication skills across writing, speaking, and presenting.
• Strong Excel skills and experience using analytics or BI tools (Tableau, GBI).
• Ability to interpret data and use it to guide decisions.

Preferred Qualifications

• Experience with SAP or Apple internal databases.
• Success working with cross-functional teams and logistics partners.
• Ability to stay focused and organized in fast-moving situations.
• A curious, problem-solving mindset.
• Flexibility to work different hours based on operational needs.

Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities and in accordance with local requirements. Apple is a drug-free workplace.

At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
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