Changi Airport Airline Rep | Rotating Shifts & VIP Support

XIAMEN AIRLINES SINGAPORE OFFICE; Singapore; On-site; SGD 32,000 - 46,000; Full time

Benefits offered by this job

Free Travel Ticket every year

Job summary

Xiamen Airlines is seeking a motivated Airline Representative to join our team at Changi Airport, Singapore. You will provide frontline service at check-in, assist with passenger flow, and coordinate with crew to ensure smooth departures and arrivals.

The role requires Chinese and English fluency, proficiency in Office tools, and flexibility to rotate shifts including weekends and public holidays. Singaporean citizenship or PR is mandatory.

Qualifications

• A-level or Diploma qualification.
• Fluency in English and Chinese with strong written and verbal communication.
• Proficiency in Chinese (reading, writing, and speaking) is mandatory.
• Proficiency in Microsoft Office applications.

Responsibilities

• Provide frontline customer service at check-in counters, verifying passports, travel documents, and issuing boarding passes.
• Supervise ground agents and offer guidance as needed.
• Assist with cargo bookings and manage lost and found items.
• Facilitate a seamless arrival and departure process for passengers, collaborating with Flight Captains and Cabin Crew.
• Answer phone calls and emails promptly and professionally.
• Oversee special handling procedures for VIP passeengers and others requiring extra attention.
• Proactively handle additional duties and projects assigned by the Manager.

Skills

English proficiency

Chinese proficiency

Customer service

Education

A-level or Diploma

Tools

Microsoft Office

Job description

Xiamen Airlines is seeking a motivated Airline Representative to join our team at Changi Airport, Singapore. You will provide frontline service at check-in, assist with passenger flow, and coordinate with crew to ensure smooth departures and arrivals.

The role requires Chinese and English fluency, proficiency in Office tools, and flexibility to rotate shifts including weekends and public holidays. Singaporean citizenship or PR is mandatory.