Airport Passenger Services Specialist (Rotating Shifts)

Avon Cleaning Services; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Avon Cleaning Services is seeking a Passenger Assistance Associate to support travelers at Singapore's airport. You will assist passengers, including those with mobility needs, to ensure a safe and smooth journey through touchpoints and boarding areas.

The role requires 2-3 years in airlines customer service preference, a degree or diploma, and fluent English. You will work a 6-day rotating shift, including mornings, afternoons, midnights and public holidays, and you must complete training

Qualifications

• Degree or Diploma holders.
• Experience in Customer Service Operations is an advantage.
• 2-3 years of experience in Airlines Customer Service preferred.
• Ability to work 6 rotating shifts including holidays.
• Fluent in English, strong communication and interpersonal skills.
• Training and assessments required prior to deployment.
• Maintain high personal hygiene and professional grooming.

Responsibilities

• Provide professional assistance to passengers, including those with mobility needs, to ensure a safe journey.
• Assist and escort passengers to and from flights and through airport touchpoints.
• Respond to operational and passenger requirements with appropriate flight/deployment knowledge.
• Perform basic checks and report faults on assigned equipment.
• Coordinate with supervisors, airline representatives and operations teams.
• Comply with safety, security, procedures and customer service standards.
• Handle changing operational circumstances with good judgement.

Skills

Customer service

Communication skills

Interpersonal skills

English proficiency

Education

Degree or Diploma

Job description

Avon Cleaning Services is seeking a Passenger Assistance Associate to support travelers at Singapore's airport. You will assist passengers, including those with mobility needs, to ensure a safe and smooth journey through touchpoints and boarding areas.

The role requires 2-3 years in airlines customer service preference, a degree or diploma, and fluent English. You will work a 6-day rotating shift, including mornings, afternoons, midnights and public holidays, and you must complete training