Centre Operations & Customer Experience Lead

NK EDU (WESTGATE) PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

NK EDU (WESTGATE) PTE. LTD. in Singapore is seeking a leader to manage centre operations, focusing on delivering best-in-class service. The role involves developing programmes, recruitment, and staff well-being, ensuring KPIs are met.

Key responsibilities include enhancing customer interactions, championing continuous improvement, and leading the customer recruitment drive. This position is essential for fostering a motivated team and maintaining high standards in customer service.

Qualifications

• Proven ability to manage and develop staff in a customer service environment.
• Strong leadership skills with experience in performance management.
• Understanding of customer experience best practices and KPI delivery.

Responsibilities

• Monitor centre services and ensure high quality service delivery.
• Manage day-to-day operations and performance of the centre.
• Lead recruitment and coaching strategy for center staff.

Job description

NK EDU (WESTGATE) PTE. LTD. in Singapore is seeking a leader to manage centre operations, focusing on delivering best-in-class service. The role involves developing programmes, recruitment, and staff well-being, ensuring KPIs are met.

Key responsibilities include enhancing customer interactions, championing continuous improvement, and leading the customer recruitment drive. This position is essential for fostering a motivated team and maintaining high standards in customer service.