Centre Operations & Customer Care Coordinator

LVL MUSIC ACADEMY PTE. LTD.; Singapore; On-site; SGD 33,000 - 39,000; Full time

Benefits offered by this job

Professional and supportive working环境

Training and career development

Job summary

LVL Music is seeking a highly organised, proactive and service-oriented Administration assistant to oversee the daily operations of our music academy and musical instrument shop in Singapore. The role requires ownership, problem-solving, and delivering excellent service while maintaining smooth operations across customer service, administration, inventory, and coordination tasks.

The successful candidate will manage inquiries via WhatsApp, email, phone and in person; coordinate lesson schedules,

Qualifications

• At least 2 years of relevant experience in customer service, administration, retail operations or similar role.
• Excellent organisational, administrative and multitasking skills.
• Strong written and verbal communication skills.
• Confident, professional and friendly when interacting with customers.
• Able to work independently, take ownership and make sound decisions.
• Resourceful and proactive in identifying and solving problems.
• Strong attention to detail and accuracy in documentation and system records.
• Comfortable using WhatsApp, email, Microsoft Excel and computerised business systems.

Responsibilities

• Manage and respond promptly to customer enquiries through WhatsApp, email, phone and in person.
• Assist customers with music lessons, instrument purchases, rentals, repairs and general enquiries.
• Follow up on outstanding enquiries, requests and customer matters.
• Handle customer complaints professionally and resolve routine issues independently.
• Build and maintain positive relationships with existing customers.
• Oversee daily centre operations to ensure smooth and efficient workflows.
• Act as the designated person-in-charge for routine operational matters when management is unavailable.
• Coordinate lesson schedules, appointments, customer visits and bookings.
• Prepare invoices, payment records and administrative documentation.
• Manage instrument rental agreements, renewals, returns and system updates.
• Process online orders and coordinate packing, deliveries and customer collections.
• Maintain accurate customer information and transaction records in company systems.
• Troubleshoot routine operational issues and coordinate solutions when required.

Skills

2+ years experience

Organisational skills

Communication skills

Independent worker

Problem solving

Attention to detail

WhatsApp & Excel

Computerised systems

Job description

LVL Music is seeking a highly organised, proactive and service-oriented Administration assistant to oversee the daily operations of our music academy and musical instrument shop in Singapore. The role requires ownership, problem-solving, and delivering excellent service while maintaining smooth operations across customer service, administration, inventory, and coordination tasks.

The successful candidate will manage inquiries via WhatsApp, email, phone and in person; coordinate lesson schedules,