Assistant Shop Manager

LVL Music Academy; Singapore; On-site; SGD 33,000 - 58,000; Full time

Job summary

LVL Music Academy is seeking an Assistant Shop Manager to oversee daily operations of the music academy and instrument shop in Singapore. The role acts as the designated person-in-charge when management is unavailable and focuses on service delivery, operations, and team coordination.

Ideal candidates will have 2+ years in retail operations or customer service, with strong organisational skills, proficiency in WhatsApp and Excel, and a proactive, independent work style.

Qualifications

• 2+ years of experience in retail operations, administration, customer service, or a supervisory role.
• Strong organisational and multitasking abilities with a service mindset.
• Confident written and verbal communication in English.

Responsibilities

• Oversee daily operations as the stand-in person-in-charge when management is unavailable.
• Manage customer inquiries via WhatsApp, email, phone, and in-person visits; provide service guidance.
• Coordinate music lessons, appointments, room bookings, and instrument rentals; ensure smooth workflows.
• Support sales with order processing, quotations, and administrative arrangements; look for workflow improvements.

Skills

Organisational skills

Customer service

Communication

MS Excel

Tools

WhatsApp

MS Excel

Job description

Are you highly organised, responsible, customer-focused, and confident in managing daily business operations independently?

LVL Music is seeking a proactive and service-oriented Assistant Shop Manager to oversee the daily operations of our established music academy and musical instrument shop. This is a pivotal position within our company. You will be trusted to take ownership of routine centre operations, coordinate with team members, and act as the primary person-in-charge when management is unavailable.

We value initiative, accountability, and a strong service mindset more than musical instrument knowledge.

Key Responsibilities

1. Customer Service & Communication

• Inquiry Management: Respond promptly to customer enquiries through WhatsApp, email, phone, and in-person visits.

• Service Guidance: Assist clients with music lessons, instrument purchases, rentals, repairs, and general enquiries.

• Resolution Ownership: Handle customer complaints professionally and resolve routine issues independently.

• Relationship Building: Proactively follow up on outstanding requests to maintain positive relationships with existing customers.

2. Daily Operations & Administration

• Centre Oversight: Manage daily operations to ensure smooth workflows and act as the designated person-in-charge when management is out of the office.

• Logistics & Scheduling: Coordinate music lesson schedules, teacher appointments, customer visits, and room bookings.

• Documentation: Prepare invoices, track payment records, and manage instrument rental agreements (renewals, returns, and system updates).

• Order Fulfilment: Process online orders, coordinating the required packing, deliveries, and customer collections.

3. Inventory & Stock Management

• Stock Audits: Conduct regular stocktaking, inventory counts, and update product quantities accurately in the computerised business system.

• Supplier Coordination: Manage incoming stock shipments, track supplier deliveries, and report any stock discrepancies to management.

• Merchandising: Ensure retail displays, storage areas, and the overall centre environment are kept organised and presentable.

4. Team Coordination & Support

• Internal Alignment: Coordinate closely with sales staff, music teachers, and management to ensure seamless daily schedules.

• Sales Collaboration: Support the Sales & Business Development team with order processing, quotations, and administrative arrangements.

• Workflow Optimisation: Take the initiative to suggest and implement improvements for workflows, customer service, and overall operational efficiency.

Who We Are Looking For

• Experience: At least 2 years of relevant experience in retail operations, administration, customer service, or a similar supervisory role.

• Skills: Excellent organisational, multitasking, and system skills. Comfortable using WhatsApp, email, Microsoft Excel, and computerised business systems.

• Communication: Confident, professional, and friendly written and verbal communication style.

• Mindset: A reliable team player who can work independently, take complete ownership of tasks, and make sound decisions without constant supervision.

• Industry: Experience in a music school or retail hub is an advantage, but not essential.

Work Week: 5-day work week (44 hours total), inclusive of Saturdays and Sundays.

Rest Days: 2 rest days per week, generally scheduled on weekdays.

Growth: Professional, supportive environment with clear training and career development opportunities.