Branch Operations Lead — Music Academy & Retail

LVL MUSIC ACADEMY PTE. LTD.; Singapore; Presencial; SGD 31.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training and career development

Ownership of daily operations

Dynamic working environment

Descripción de la vacante

LVL Music Academy PTE. LTD. is seeking a Branch Executive to oversee the daily operations of our music academy and instrument shop in Singapore.

You will be the designated person-in-charge for routine matters, coordinate schedules, and ensure excellent customer service while maintaining smooth business workflows. Ideal candidates have at least 2 years in customer service or retail operations, with strong organisational skills and the ability to work independently.

Formación

• At least 2 years of experience in customer service, administration, or retail operations.
• Strong organisational and multitasking abilities with attention to detail.
• Excellent written and verbal communication, professional demeanor.

Responsabilidades

• Manage customer enquiries via WhatsApp, email, phone and in person.
• Coordinate lesson schedules, appointments, and bookings.
• Prepare invoices, payment records and admin documentation.
• Oversee daily centre operations and act as PIC when management is unavailable.
• Maintain accurate customer data and process stock and orders.
• Support sales team with quotations and order processing.
• Improve workflows and service quality to enhance customer experience.

Conocimientos

Customer service

Organisational skills

Multitasking

Communication

Independent工作能力

Herramientas

Microsoft Excel

Computerised systems

Descripción del empleo

LVL Music Academy PTE. LTD. is seeking a Branch Executive to oversee the daily operations of our music academy and instrument shop in Singapore.

You will be the designated person-in-charge for routine matters, coordinate schedules, and ensure excellent customer service while maintaining smooth business workflows. Ideal candidates have at least 2 years in customer service or retail operations, with strong organisational skills and the ability to work independently.